Restored Services & Operations in Palo Alto
Palo Alto’s City-operated services continue to evolve during each phase of this COVID-19 public health situation as we follow the guidance of the Santa Clara County Health Department. This month, the Rinconada Pool and the city’s dog parks have reopened and the Community Services Department (CSD) has been able to provide a modified summer camp schedule made up of a combination between virtual and modified in person camps, including the Children’s Theatre camps. You can find camp details and sign-ups here.
Also, the Palo Alto City Library and the Household Hazardous Waste (HHW) Station will reopen this month with modified schedules and services in place.
Here’s a look at citywide service updates:
Household Hazardous Waste Station
The HHW Station reopens Saturday June 20, with a few new guidelines to protect against the spread of COVID-19. You can once again bring your unwanted hazardous household products such as paint, medications, fluorescent bulbs, and cleaners to the Household Hazardous Waste (HHW) Station for disposal. Please read the guidelines found here to ensure you arrive prepared.
Later this month, some library services will resume starting with Sidewalk Service for patrons to return checked out books in special bins at Mitchell Park and Rinconada libraries beginning June 22 between 12- 5 p.m. For safety reasons, all books will undergo a 72-hour quarantine period and automated return machines, exterior and parking lot book returns will remain closed at all locations. Due dates have been extended to July 31 however, so there’s no rush to return items.
Then beginning June 26, patrons with library items on hold will start receiving notifications to schedule a pick-up appointment. The library also asks if you no longer need a requested item to please cancel your hold. Holds can be canceled online, by emailing email@example.com or calling 650-329-2436 starting June 22.
Ongoing Service Changes
Police and Fire Operations and Customer Service
The Police and Fire Department have discontinued police public tours and police and fire ride-a-longs/sit-a-longs of non-employees. The Police Department is modifying patrol operations for non-emergency police calls for service that can be completed via phone/video. Call the police department at (650) 329-2413 for non-essential customer service requests.
For Fire Administration service requests, call (650) 329-2184. Police and Fire non-emergency administrative services are available by appointment only, please call (650) 329-2406 or the 24/7 Non-Emergency Dispatch Line call (650) 329-2413.
Development Center Operations and Customer Service
Access to the City’s Development Center will be by appointment only by calling (650) 329-2496. Non-essential business will be conducted by phone or video conference.
City Hall Customer Service
City Hall’s first floor lobby customer service hours and staffing are modified. Access to Real Estate transactions are by appointment only. Revenue collections customer service and Residential Parking Program permits approach will be modified, services are offered by appointment, by phone, email, and online. Revenue Collections customers can call (650) 329-2317 or email firstname.lastname@example.org. Real Estate Customers can call (650) 329-2264 or email email@example.com. Residential Preferential Parking (RPP) Program transactions can be serviced online at paloalto.parkingguide.com. For assistance with RPP Permits call 650.440.8074 or email: PaloAltoPermits@spplus.com.
Utilities Customer Support Services, Billing and Programs
Utilities Customer Service, Billing and Customer Programs assistance at City Hall are suspended at this time. Utilities customers may access utility account information, bill payment services, and connect with customer support staff through our online service, MyCPAU at mycpau.cityofpaloalto.org, by calling the Utilities Customer Service Call Center at (650) 329-2161, or by emailing UtilitiesCustomerService@cityofpaloalto.org. Utilities customer program information is available at cityofpaloalto.org/utilities, by email at UtilityPrograms@cityofpaloalto.org or by calling (650) 329-2241.
Utilities Engineering and Operations
Utilities Engineering customer service at Elwell Court is suspended at this time. For Electric Engineering, contact (650) 566-4500. For Water, Gas and Wastewater Engineering, contact (650) 566-4501. The Municipal Services Center is not open to the public. Please call (650) 496-6934 for assistance with Electric Operations, and (650) 496-6982 for Water, Gas, and Wastewater Operations.
City Council Meetings and Other Boards and Commission Meetings
City Council is on summer break from June 24-August 2, and meets again on August 3. City Council and Board and Commission meetings are being held by virtual teleconference and can be viewed on Cable TV Channel 26, live on YouTube, and live on the Midpen Media Center website. Members of the public who wish to participate by computer or phone can find the instructions here. To ensure participation in a particular item, we suggest calling in or connecting online 15 minutes before the item you wish to address.
Informing the Community on the Latest Local Developments
Santa Clara County Public Health Department is the lead agency focused on public health and responding to the COVID-19 outbreak. As a City we will continue to follow guidance and update the community with the following goals in mind including slowing the spread of COVID-19 and other respiratory viruses; enhancing the safety of the community and first responders including police officers, firefighters, emergency medical responders and utilities staff, maintaining essential City services through this heightened public health risk; continuing as much as possible, regular City services and programs and high level of customer service; and limiting public gatherings or groups of community members waiting for services.
The City has set up a dedicated webpage and other communications efforts, including placing posters at high use public facilities and printed materials to help inform and provide tools to help keep our community safe. For more on recent coronavirus updates and other online resources, go to the City’s dedicated webpage on this issue at www.cityofpaloalto.org/coronavirus
For more about the City of Palo Alto, go to www.cityofpaloalto.org
Last Updated: June 20, 2020