It is the policy of the City of Palo Alto to offer its public programs, services and meetings in a manner that is readily accessible to all. Persons with disabilities who require materials in an appropriate alternative format, auxiliary aids, or modifications to policies or procedures to access City meetings, programs, or services should contact the City's ADA Coordinator George Hoyt at 650-329-2550 (voice) or by emailing Requests for assistance or accommodations should be submitted as soon as possible but no later than 48 hours in advance of a scheduled meeting, program, or service.

Complaints that a program, service, or activity of the City of Palo Alto is not accessible to persons with disabilities should be directed to the City's ADA Coordinator. A copy of the City's ADA grievance procedure is available on this website.

The City of Palo Alto has contracted with SZS Consulting Group to update the City's ADA Transition Plan. Find more information regarding the project on the ADA Transition Plan Update CIP page.