Info for New Customers

Information about your Utilities Department:

Locations and Times:

Customer Service Center(bill pay) Efficiency Programs & Rebates  Engineering  Operations
City Hall; Ground Floor  City Hall; 3rd Floor  1007 Elwell Court  E.Bayshore-Mun.Svc.Center
Mon-Thu 8 am to 5:30 pm
Friday     8 am to 4:30 pm
Mon-Thu 8 am to 5:30 pm
Friday     8 am to 4:30 pm
 Mon-Thu 9 am to 4 pm  Mon-Fri 7 am to 3:30 pm 
 (650) 329-2161  (650) 329-2241 Electric:  
(650) 566-4500
Water, Gas, Wastewater:
(650) 566-4501
Electric: 
(650) 496-6934
Water, Gas, Wastewater:
(650) 496-6982
  • Programs and Rebates for Residents
  • Programs and Rebates for Businesses
  • Request for Commercial Utilities Service
    Revision Date: 12/5/2016
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    Explains the reasons for and process involved with the Customers Read Your Own Meter program
    Revision Date: 2/14/2014
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    A calendar listing the meter-reader routes for each day.
    Revision Date: 7/31/2019
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    Utilities department website links and contact information for new customers.
    Revision Date: 8/29/2012
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    Form to request temporary utilities service and explain who will pay for the service.
    Revision Date: 5/2/2017
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    Request new residential utilities service
    Revision Date: 12/5/2016
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    Form to transfer utility service back to the owner once a tenant leaves.
    Revision Date: 5/2/2017
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    Sample of a utilities' bill
    Revision Date: 8/14/2012
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    Form needed to suspend natural gas service
    Revision Date: 4/23/2013
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    Underground electric line replacement, Hewlett subdivision
    Revision Date: 9/5/2012
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    Add or remove an authorized user to your account i.e. Spouse, Child, Caretaker, Roommate and even Personal Assistant.
    Revision Date: 5/2/2017
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    Complete form when moving out of a utility service account (address).
    Revision Date: 12/5/2016
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