Planning Services at Development Center

Planning and Development Services proudly introduces:

The Online Permit Services System!


By offering online permit services, the City can continue to serve customers while sheltering in place. After discussing your project with a Planner, begin a pre-application by following these instructions and to learn more click here.


Due to the Shelter in Place Order, Planning & Development Services staff are working remotely. Walk-in services are not available.
  • To reach Development Center staff, please call 650-329-2496. To learn more about phone services click here
  • To schedule a building inspection, please call 650-329-2496 and press 2.
  • Before scheduling an inspection, you must implement Appendix A and either Appendix B-1 or B-2, as appropriate, of the County Health Order.
  • In accordance with the Shelter in Place Order, Code Enforcement staff are not performing on-site inspections.
  • For COVID-19 related questions, please call the Community Support Call Center at (650) 272-3181.
To our valued customers: As you know, the ongoing COVID-19 pandemic has impacted us all. Impacts to our organization include a reduction in staff and other resources. Please know we are working hard to respond as quickly as we can to your inquiries, but it may take longer than usual during this time. Please refrain from calling multiple staff, as several team members responding to you will further reduce resources. We thank you for your patience and understanding during this difficult time.

Ordinance Addresses Expired Building Permits & Planning Applications/Entitlements 

On May 4, 2020, the Palo Alto City Council adopted Ordinance 5496 which temporarily suspends the expiration of Building Applications, Building Permits, Planning Applications, and Planning Entitlements. The ordinance automatically extends these applications and permits if they were valid and not in ‘expired’ status as of March 16, 2020.
Planning Applications/Entitlements and Building Applications/Permits that were in ‘ACTIVE’ status on March 16, 2020 will be automatically extended after the Shelter in Place (SIP) order is lifted.  No action is required on your part. The extensions will be automatically administered by City staff.

Planning Applications/Entitlements and Building Applications/Permits expired or not valid prior to March 16, 2020 are not eligible for the automatic permit extension. Applicants and permit holders must apply for reactivation of their permits and applications.   Please fill out a request form to reactivate building permits and email completed form to   Please email or call (650) 329-2288 if you have additional questions regarding expired building permits. For questions on expired Planning Applications/Entitlements, please contact Planner on Duty at (650)617-3117 or email

 Schedule Inspections with Accela Citizen Access or PA iRequest App

Scheduling inspections with Accela Citizen Access (ACA) or the PA Inspection Request Mobile App (PA iRequest) Now Available!

In accordance with the City of Palo Alto’s protocols to ensure compliance with Santa Clara County’s Public Health Order, applicants who wish to schedule inspections online with Accela Citizen Access (ACA) or the Palo Alto Inspection App (PA iRequest)  must  complete the “Inspection Screening Form” and email the completed form to

 City staff will review the form and reply back with further instructions on utilizing ACA  or the PA iRequest App for scheduling of inspections. Only one completed screening form is required for each permit and is valid for all inspections required for the scope of the permit.

Accela Citizen Access (ACA) – View all Building or Fire permits, cancel or reschedule inspections and view inspection history.

How Can We Assist You?

Members of the Planning & Development Services (PDS) Department work at the City’s Development Center (the DC) to assist in the design and development process. The PDS staff members at the DC are committed to helping the development community, property owners and residents to understand the process and application requirements for planning entitlements, which precede the building permit process.  We are available to discuss the review and approval processes, and planning application requirements.

What We Do

The Planning staff that work at the Development Center counter typically assist with general planning/zoning related questions, certificates of Use and Occupancy, and Over the Counter permits. They also accept planning entitlement applications (by appointment only), perform zoning compliance plan checks on single-story single-family building permit applications, review discretionary sign applications, and administer the City’s Construction and Demolition Debris (C&D) Program.

For more information on other Planning & Development Services topics such as code enforcement, historic preservation, pending and approved projects, and other planning resources, please visit the larger PDS Department website.

Have a question? We can help.

If you are just getting started with a project or you have general questions about the development review process, we have Planning staff available to assist you. To speak to a planner in person, please feel free to drop in to the Development Center public service counter between the hours of 9:00am to 4:00pm (Monday through Friday) at 285 Hamilton Avenue. If you’re not able to drop in, you can also reach a planner by calling or emailing the “Planner on Duty”. The contact number is 650-617-3117 and our email is

How do I learn more about a specific property?

If you need general information about a particular property please check out our Parcel Reports to download a PDF file that includes the assessor parcel number as well as information on the parcel’s lot size, zoning, Comprehensive Plan land use designation, flood zone, parking district, historic status, traffic impact district, and any known public easements. For single family lots parcel reports include the items above as well as a lot’s maximum allowable floor area, maximum allowable lot coverage, maximum height, special setbacks, and minimum front, side, and rear yard setbacks. If you are looking for the permit history of a particular property you will need to come into the Development Center to use the self-help terminal to review archived documents.

Over the Counter Permits

Minor changes to the exterior of a commercial or multifamily property are subject to architectural review but are sometimes able to be handled as an “Over the Counter” permit. For a detailed list of items that are generally able to be approved “over the counter” please see the eligible projects list below.  In order for us to track and archive these approvals, an application form must be filled out.  There is currently no fee for this review. 

To ensure that staff is able to review your item over the counter, you must provide complete and detailed information of the proposed change to your site at the time of application.  No appointment is required for an Over the Counter permit. Please note that not all items will be approved over the counter.  Staff shall have the discretion to elevate your project to a higher level of review such as staff level Architectural review that will require a formal application submittal via an appointment.   

Single Family Homes

If you would like to add onto or build a new single-family home, please review the Forms and Applications page linked below.  

In order to better assist you, we have compiled a list of frequently missed items and issues that commonly arise in project plans.  Please review the list to ensure that your permit is not delayed due to any of these issues. 

Accessory Dwelling Units (ADUs)

Are you interested in building a new ADU?  Please view our ADU webpage.

Sign Applications

Sign applications are minor staff level architectural Review (AR) applications that are typically handled by the planning staff at the Development Center.  The following information links are provided to assist you with your application.    

Ready to submit your application?

Appointments are required for all Planning application submittals.  Applications are submitted at the Development Center located at 285 Hamilton Avenue. Please call 650-329-2442 to set up an application intake appointment.  Please be sure to carefully review the application submittal checklists found on the Forms and Applications web page to be sure you are ready to submit your application. Incomplete applications may not be accepted.   

Construction and Demolition (C&D) Debris Program

The City of Palo Alto’s construction and demolition (C&D) debris diversion requirements are located within Palo Alto Municipal Code (PAMC) Chapter 16.14 and are based on the California Green Building Code. All demolition permits (whole structure and interior non-structural) and all building permits with a valuation of $25,000 or greater are subject to the requirements. A minimum 80% construction waste reduction is required for all covered residential projects and commercial projects.

Planning & Development Services Main Webpage

Please visit the main PDS website for details on the Department’s roles and responsibilities beyond those at the Development Center.