Utility Scam Alert & Ways to Report Scams

Published on May 10, 2021

The City has received reports of scam callers pretending to be from Palo Alto Utilities. If you suspect you are being contacted by scammers or are a victim of a scam, please hang up and call the Palo Alto Police Department non-emergency 24-hour dispatch center at (650) 329-2413. Remember, you can always check your account info online at www.cityofpaloalto.org/mycpau or call Utilities at (650) 329-2161 to verify payment and account status.

Additional resources to avoid scams