Contact Utilities

Below are important phone numbers for assistance with utility related questions, concerns and services.

Emergencies
Electric Emergencies	Dispatch - Electric	(650) 496-6914
Emergency Calls - 24 Hours	Public Works/ Water/ Gas/ Wastewater Utilities	(650) 329-2579

Customer Service Billing

Subject

Department

Phone Number

General Utility Inquiries

Utility Account Activation

or Deactivation

Business, Usage, & Rates

Utilities Customer Service

(650) 329-2161

Communications

Subject

Department/Division

Phone Number

Administration

Utilities Communication

(650) 329-2326

General Information

Media Inquiries

Utilities Communication

(650) 329-2417

During a Major Utility Project

Subject

Department/Division

Phone Number

Barricades

Broken Driveway/Sidewalk

Cloudy Water

Damaged Street Trees

Dust/Dirt Control Complaint

Electric Underground Conversion Projects

Material/Equipment Storage

Pavement Graffiti Removal

Posting of "NO PARKING" Signs

Property Damage

Project Scheduling

Plate Noise

Poles Not Removed

Service Interruption

Uneven Pavement

Utilities, Engineering

(650) 566-4500/4501

Noise Complaint

Police, Non Emergency

(650) 329-2413

Gas

Subject	Department/Division	Phone Number
Main Breaks, Service Leaks (emergencies)	Utilities Dispatch	(650) 329-2579
New Service/Upgrades	Utilities Engineering	(650) 617-3106
Capital Improvement Projects Installation of Lines	Utilities Engineering	(650) 566-4501
Meters	Utilities, WGW Operations	(650) 496-6972
Service Disconnection	Utilities, WGW Operations	(650) 496-6907
Schedule Service Installation	Utilities, WGW Operations	(650) 496-6960

Electric Service

Subject	Department/Division	Phone Number
Outages Voltage Complaints	Dispatch – Electric	(650) 496-6914
Generator Interconnection New requests/Upgrades Temporary Service Underground Conversion Projects	Utilities Engineering	(650) 566-4500
Electric Line Clearing (Trees)	Public Works	(650) 496-6954

Inspector, City

Subject	Department/Division	Phone Number
Public Works	Engineering	(650) 496-6929
Electric Underground Utilities	Electric Operations	(650) 496-6965/6977

Sewer Collection

Subject	Department/Division	Phone Number
Sewer Blockages/Spills	Dispatch Center	(650) 329-2579
New Connections	Utilities Engineering	(650) 617-6103
Capital Improvement Projects	Utilities Engineering	(650) 566-4501
Installations/Maintenance Manhole Cover Rattles Repair/Inspection Sunken Clean Outs	Utilities WGW Operations	(650) 496-6917
Operations Manager	Utilities WGW Operations	(650) 496-6907
Major Problems	Utilities WGW Operations	(650) 496-6982
Rates	Utilities Customer Service	(650) 329-2161
Septic Tank Waste	PW Water Quality Control	(650) 329-2287
Sewage Treatment	PW Water Quality Control	(650) 329-2598
Sewer Use of Ordinance (Grease)	PW Water Quality Control	(650) 329-2285
Sewer Use of Ordinance (Silver)	PW Water Quality Control	(650) 329-2514

Street Lights & Traffic Signals

Subject	Department/Division	Phone Number
Street Lights & Traffic Signals Outages/Repairs Including Underpasses	Electric Operations	(650) 496-6916
Trees - Blocking Signals/Street Lights	Public Works Operations	(650) 496-6974
Magnetic Field Concerns	Utilities Engineering	(650) 566-4500
El Camino Real	Cal Trans	(415) 330-6500
El Camino Real (After Hours)	Cal Trans	(510) 286-6356/59
Page Mill/Oregon/Foothill Expressway	Santa Clara County	(408) 299-3604
Page Mill/Oregon/Foothill Exp. (After Hours)	Santa Clara County	(408) 299-2507

Underground Service Alert (USA)

Subject	Department/Division	Phone Number
Utility Line Markings	Underground Service Alert (USA)	(800) 227-2600 or 811
Utility Line Markings	WGW & Electric Operations	(650) 496-6934

Water

Subject	Department/Division	Phone Number
Main Breaks (emergencies)	Utilities Dispatch	(650) 329-2579
Safe Drinking Water Hotline Water Quality and Pressure Transmission Hydrant Flushing	Utilities, WGW Operations	(650) 496-6967
Backflow Preventer Assemblies	Utilities, WGW Operations	(650) 496-5926
Installation of Lines	Utilities, WGW Operations	(650) 496-6960
Meters/Vaults & Covers	Utilities, WGW Operations	(650) 496-6972
Water Waste Complaints	Utilities Resource Management	(650) 496-6968
Capital Improvement Projects Well Water	Utilities, WGW Engineering	(650) 566-4501
Reclaimed	PW, Water Quality Control	(650) 329-2598
Recording of Rainfall	Fire Department	(650) 329-2435