Contact Utilities

Emergencies  

Electric Emergencies

Dispatch - Electric

(650) 496-6914
Emergency Calls - 24 Hours Public Works/ Water/ Gas/ Wastewater Utilities (650) 329-2579

Customer Service Billing

General Utility Inquiries

Utilities Customer Service

(650) 329-2161
Utility Account Activation/Deactivation Utilities Customer Service (650) 329-2161
Business, Usage, Rates Utilities Customer Service (650) 329-2161

 

 

Communications

Administration

 

(650) 329-2326
General Information/Media Inquiries Utilities Communication (650) 329-2417

Electric Service

Emergency

Dispatch – Electric

(650) 496-6914
Planned Outages Overhead & Underground Dispatch - Electric (650) 496-6914
Power Lines/Outages Dispatch - Electric (650) 496-6914
Voltage Complaints Dispatch - Electric (650) 496-6914
Fiber (after-hours emergencies) Dispatch - Electric (650) 496-6914
Fiber (issues during business hours) Utilities Key Account Rep. (650) 329-2275
Generator Interconnection Utilities Engineering (650) 566-4500
New requests/Upgrades Utilities Engineering (650) 566-4500
Temporary Service Utilities Engineering (650) 566-4500
Underground Conversion Projects Utilities Engineering (650) 566-4500
Electric Line Clearing (Trees) Public Works - Operations Trees (650) 496-6954

Street Lights & Traffic Signals

Street Lights & Traffic Signals

Electric Operations

(650) 496-6916
Outages/Repairs Including Underpasses Electric Operations (650) 496-6916
Traffic Signals Planning and Transportation (650) 496-6916
Trees - Blocking Signals/Street Lights Public Works Operations (650) 496-6974
Magnetic Field Concerns Utilities Engineering (650) 566-4500
El Camino Real Cal Trans (415) 330-6500
El Camino Real After Hours Cal Trans (510) 286-6356/59
Page Mill/Oregon/Foothill Expressway Santa Clara County (408) 299-3604
Page Mill/Oregon/Foothill Exp. After Hours Santa Clara County (408) 299-2507

 

Gas

Main Breaks, Service Leaks (emergencies)

Utilities Dispatch

(650) 329-2579
New Service/Upgrades Utilities Engineering (650) 617-3106
Capital Improvement Projects Utilities Engineering (650) 566-4501
Installation of Lines Utilities Engineering (650) 566-4501
Meters Utilities, WGW Operations (650) 496-6972
Service Disconnection Utilities, WGW Operations (650) 496-6907
Schedule service Installation Utilities, WGW Operations (650) 496-6960

 

Inspector, City

Public Works

Engineering

(650) 496-6929
Electric Underground Utilities Electric Operations (650) 496-6965/6977

 

Sewer Collection

Backups/Clean Outs (emergencies)

Communications

(650) 329-2579
New Connections Utilities Engineering (650) 617-6103
Capital Improvement Projects Utilities Engineering (650) 566-4501
Installations/Maintenance Utilities WGW Operations (650) 496-6917
Operations Manager Utilities WGW Operations (650) 496-6932
Manhole Cover Rattles Utilities WGW Operations (650) 496-6917
Major Problems Utilities WGW Operations (650) 496-6982
Repair/Inspection Utilities WGW Operations (650) 496-6917
Sunken Clean Outs Utilities WGW Operations (650) 496-6917
Rates Utilities Customer Service (650) 329-2161
Septic Tank Waste PW Water Quality Control (650) 329-2287
Sewage Treatment PW Water Quality Control (650) 329-2598
Sewer Use of Ordinance, Grease PW Water Quality Control (650) 329-2285
Sewer Use of Ordinance (Silver) PW Water Quality Control (650) 329-2514

 

USA (Underground Service Alert)

Utility Line Markings

USA (Underground Service Alert)

(800) 227-2600 or 811
Utility Line Markings WGW & Electric Operations (650) 496-6934

Water

Main Breaks (emergencies)

Utilities Dispatch

(650) 329-2579
Safe Drinking Water Hotline Utilities, WGW Operations (650) 496-6967
Water Quality and Pressure Utilities, WGW Operations (650) 496-6967
Backflow Preventer Assemblies Utilities, WGW Operations (650) 496-5926
Transmission Utilities, WGW Operations (650) 496-6967
Installation of Lines Utilities, WGW Operations (650) 496-6960
Hydrant Flushing Utilities, WGW Operations (650) 496-6967
Meters/Vaults & Covers Utilities, WGW Operations (650) 496-6972
Water Waste Complaints Utilities Resource Management (650) 496-6968
Capital Improvement Projects Utilities, WGW Engineering (650) 566-4501
Well Water Utilities, WGW Engineering (650) 566-4501
Reclaimed PW, Water Quality Control (650) 329-2598
Recording of Rainfall Fire Department (650) 329-2435

 

During a Major Utility Project

Posting of "NO PARKING" Signs

Utilities, Engineering

(650) 566-4500/4501
Property Damage Utilities, Engineering (650) 566-4500/4501
Project Scheduling Utilities, Engineering (650) 566-4500-4501
Noise Complaint Police, Non Emergency (650) 329-2413
Dust/Dirt Control Complaint Utilities, Engineering (650) 566-4500/4501
Material/Equipment Storage Utilities, Engineering (650) 566-4500/4501
Cloudy Water Utilities, Engineering (650) 566-4500/4501
Service Interruption Utilities, Engineering (650) 566-4500/4501
Pavement Graffiti Removal Utilities, Engineering (650) 566-4500/4501
Plate Noise Utilities, Engineering (650) 566-4500/4501
Barricades Utilities, Engineering (650) 566-4500/4501
Poles Not Removed Utilities, Electric Engineering (650) 566-4500
Uneven Pavement Utilities, Engineering (650) 566-4500/4501
Broken Driveway/Sidewalk Utilities, Engineering (650) 566-4500/4501
Damaged Street Trees Utilities, Engineering (650) 566-4500/4501
Electric Underground Conversion Projects Utilities, Electric Engineering (650) 566-4500

 

           

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