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Applicant must be on a commercial rate schedule for electric and gas utility services from City of Palo Alto Utilities (CPAU) at the time of application.
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Applicant must have an existing space heating system that runs on natural gas.
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New construction projects are not eligible.
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Applications will be accepted on a first come, first-served basis until all 10 slots have been filled. A waitlist will be created for customers who apply after the slots have filled up. Rebate funding is subject to availability and may change without prior notice.
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Applications must be approved before purchasing the equipment in order to receive rebates.
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Projects shall not commence until CPAU issues a notice of approval. CPAU reserves the right to reject any application that is incomplete or does not meet the program criteria.
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Heat pump HVAC equipment must meet all Eligibility Requirements and specifications listed in the Business Customer Rebate Catalog to receive rebates.
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All equipment must be purchased and installed within 8 months of the permit issued date from the City’s Building Department. Extensions may be granted on a case-by-case basis if there is not a waitlist.
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All equipment must be installed in accordance with all applicable federal, state, and local laws, building codes, manufacturer’s specifications, and permitting requirements. Contractors must hold the appropriate license for the work performed.
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Applicant certifies that it meets the Program Eligibility Requirements, and that the information is true and correct to the best of its knowledge.
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Applicant certifies that they have read and understood the Eligibility Requirements listed in the Catalog and the Terms and Conditions.
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If Applicant is a tenant, Applicant certifies that it has obtained the property owner's permission to install equipment.
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Applicant and its agents shall indemnify and hold the City of Palo Alto harmless from any damage, loss or liability that may arise from the undertaking of this project and participation in the Program.
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Applicant understands CPAU is not responsible for taxes that may be imposed on Applicant and/or its agents as a result of receipt of any financial incentives from CPAU. Applicant is urged to consult a tax advisor concerning program rebates and incentives.
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Applicant understands that participation in the Program is subject to acceptance of the rebate application by CPAU.
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Applicant understands that if CPAU agrees to rebate application, a notice of approval will be issued specifying the potential reimbursement amount, project deadline, and other terms.
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Applicant understands that any changes to the notice of approval must be in writing and approved by CPAU.
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Applicant understands CPAU reserves the right to cap the rebate amount at $120,000 or the total project cost, whichever is less.
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Applicant understands that it must complete project(s) in the City of Palo Alto service territory and must provide copies of invoices and any supporting documentation as requested by CPAU as a prerequisite to receiving any rebates.
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Applicant understands that rebates may require pre- and post-inspections and/or measurements of product performance, and that rebate amounts can be adjusted based on results of the inspections or measurements. Therefore, Applicant agrees to provide access to the project site for these purposes to CPAU and/or its agents.