Community Resources for Those in Need

While Palo Alto is generally a very safe city in which to live and work, crime still does occur here. Fortunately for victims of crime and their families, we live in an area with abundant resources to help. This page lists community resources and organizations whose mission it is to assist those in need.

If you need the assistance of a police officer to report a crime, contact our 24-hour dispatch center at (650) 329-2413, or 9-1-1 in an emergency. You may also file certain types of reports online at www.cityofpaloalto.org/OnlineReports.

General Crime Victim Resources

Santa Clara County Office of the District Attorney Victim Services (victim services, restitution, and more - this is a great place to start)

Victim Bill of Rights ("Marsy’s Rights") - State of California

Victim Bill of Rights ("Marsy's Rights") - Santa Clara County

California Victim Compensation Board

Santa Clara County Crime Resources / Informational Brochures (for a variety of types of crimes)

Santa Clara County Superior Court Case Information (criminal, civil, and traffic cases)

Santa Clara County Sheriff's Office Inmate Information (those arrested by the Palo Alto Police Department are jailed here)

Sexual Assault Resources

Sexual Assault Survivor’s Bill of Rights

Domestic Violence / Family Violence Resources

Domestic Violence Resource Card

Family Violence Resources

Asian Women’s Home (including domestic violence / human trafficking survivor support and resources; see their resource card)

YWCA Services (therapy, intervention, outreach, shelter, etc.)

Elder / Dependent Adult Resource Card

Identity Theft / Scam Resources

Free Annual Credit Reports (to get a copy of your current credit report at no cost)

Credit Reporting Agencies (to place fraud alerts, credit freezes, etc.)
Experian
Equifax
TransUnion

Federal Trade Commission (to file a report – recommended in addition to your local report)

IC3: FBI Internet Crime Complaint Center (to file a report – recommended in addition to your local report)

Crisis and Suicide Prevention

Santa Clara County Crisis and Suicide Prevention Lifeline (24-hour, free, and confidential)
Call 9-8-8, or (800) 704-0900
Text RENEW to 741741

Mediation Resources

Palo Alto Mediation Program (dispute mediation between landlord / tenant, employer / co-worker, neighbors, etc.)

Local Assistance Resources

Comprehensive List of Local Resources (for a variety of services for the unhoused)

Palo Alto Opportunity Center / Life Moves
Alcoholics Anonymous in Santa Clara County
24-hour hotline: (408) 374-8511
Meeting information (both in-person and via Zoom): www.aasanjose.org/meetings
Project Sentinel (housing problems such as discrimination, mortgage foreclosure & delinquency, rental issues including repairs, deposits, privacy, dispute resolution, home buyer education, post purchase education and reverse mortgages)