Apply for a Planning Entitlement

Projects that involve exterior changes to a building or project site, such as second story additions or building a new two-story single family home, multi-family developments, commercial developments, landscaping, parking lot changes, and new signs will require a Planning Entitlement. Additionally, projects requesting a change to parcel lines (e.g., subdivisions, parcel maps), a change to zoning, a change to existing uses, wireless projects, and special conditional uses are also projects that would require a Planning Entitlement.  

Submit a Planning Entitlement Application

Step 1.Review Submittal Requirements and Gather Documents

Review the application submittal checklists found on the Forms and Applications web page to be sure you are ready to submit your application. Incomplete applications will not be accepted.

When preparing your submittal, please make sure to follow the document format and submission guidelines.  

Failure to follow these guidelines may result in a longer review time.

Step 2.Register or Login to ACA

Register - Create an Account in our User Portal, Accela Citizen Access (ACA)

Accela Citizen Access Portal

Having issues creating an account?

Follow this guide to register/create an account on the ACA Portal

If you are having technical difficulties with your account, please email pdsdata@cityofpaloalto.org

Step 3.Provide Project Details and Upload Documents

All required documents must be uploaded through the ACA Portal. Before a formal review, all applications are assessed for completeness and accuracy to ensure the project is ready for plan check. 

  1. Click on the Pre-Applications tab
  2. Click on the Create Pre-Application 
  3. Fill out the information on the Pre-Application prompts
  4. Submit and make note of your Pre-Application number (e.g., XXAPP-XXXXX)

Use this guide to for step-by-step instructions to upload your submittal documents: Uploading Your Submittal Documents

ACA_PreApp.JPG

For additional guidance on the online permitting portal, review the ACA User Guide

Step 4.Schedule an Intake Appointment

Intake appointments are required for all Planning application submittals. Your application will NOT be processed if you do not schedule an intake appointment.

Please call 650-329-2496 (ext. 6, option 2) or email planningintake@CityofPaloAlto.org to schedule an intake appointment.

 

Other Resources

About Planning Services at the Development Center

Members of the Planning & Development Services (PDS) Department work at the City’s Development Center (the DC) to assist in the design and development process. The PDS staff members at the DC are committed to helping the development community, property owners and residents to understand the process and application requirements for planning entitlements, which precede the building permit process.  We are available to discuss the review and approval processes, and planning application requirements.

The Planning staff that work at the Development Center counter typically assist with general planning/zoning related questions, certificates of Use and Occupancy, and Over the Counter permits. They also accept planning entitlement applications (by appointment only), perform zoning compliance plan checks on single-story single-family building permit applications, review discretionary sign applications, and administer the City’s Construction and Demolition Debris (C&D) Program.

For more information on other Planning & Development Services topics such as code enforcement, historic preservation, pending and approved projects, and other planning resources, please visit the PDS Department website.

How do I learn more about a specific property?

If you need general information about a particular property please check out our Parcel Reports to download a PDF file that includes the assessor parcel number as well as information on the parcel’s lot size, zoning, Comprehensive Plan land use designation, flood zone, parking district, historic status, traffic impact district, and any known public easements. For single family lots parcel reports include the items above as well as a lot’s maximum allowable floor area, maximum allowable lot coverage, maximum height, special setbacks, and minimum front, side, and rear yard setbacks. If you are looking for the permit history of a particular property you will need to come into the Development Center to use the self-help terminal to review archived documents.

Over the Counter Permits

Minor changes to the exterior of a commercial or multifamily property are subject to architectural review but are sometimes able to be handled as an “Over the Counter” permit. For a detailed list of items that are generally able to be approved “over the counter” please see the eligible projects list below.  In order for us to track and archive these approvals, an application form must be filled out.  There is currently no fee for this review. 

To ensure that staff is able to review your item over the counter, you must provide complete and detailed information of the proposed change to your site at the time of application.  No appointment is required for an Over the Counter permit. Please note that not all items will be approved over the counter.  Staff shall have the discretion to elevate your project to a higher level of review such as staff level Architectural review that will require a formal application submittal via an appointment.   

Single Family Homes

If you would like to add onto or build a new single-family home, please review the Forms and Applications page linked below.  

In order to better assist you, we have compiled a list of frequently missed items and issues that commonly arise in project plans.  Please review the list to ensure that your permit is not delayed due to any of these issues. 

Accessory Dwelling Units (ADUs)

Are you interested in building a new ADU?  Please view our ADU webpage.

Construction and Demolition (C&D) Debris Program

The City of Palo Alto’s construction and demolition (C&D) debris diversion requirements are located within Palo Alto Municipal Code (PAMC) Chapter 16.14 and are based on the California Green Building Code. All demolition permits (whole structure and interior non-structural) and all building permits with a valuation of $25,000 or greater are subject to the requirements. A minimum 80% construction waste reduction is required for all covered residential projects and commercial projects.