Public Safety Power Shutoff

Public Safety Power Shutoff

This page will be updated with specific emergency situations if there is a Public Safety Power Shuttoff.

Palo Alto services will continue uninterrupted, during a power outage

  • All public safety services will continue as normal
  • Fire stations will be open and staffed as normal
  • Other essential services will continue including water, gas and sewer services
  • The Palo Alto Fire Prevention Bureau will be fully staffed and functional. Unless the occupancy/site is impacted by the power shutoff, scheduled inspections will take place

Important Phone Numbers

  • For general Fire Department inquiries, call (650) 329–2184.
  • For non-emergency public safety issues, call (650) 329–2413.
  • Call 911 for emergencies only

Plan In Advance

  • Build an emergency supply kit
  • Include items like food, water, cash, power banks, batteries, flashlights, pet food, and medicine. Have enough supplies on hand to last three days and refresh your kit once a year.
  • Plan for medical needs for you and your loved ones
  • Make sure you have a backup power solution for your medical devices, and your prescriptions are filled. Ensure any backup generators are ready to operate safely.
  • Keep cash on hand and a full tank of gas. ATMs, credit card transactions, and gas stations may not be operating during an outage.
  • If you drive an electric vehicle, have your car fully charged
  • Sign up for emergency alerts at

Household Outage Tips

  • Learn how to manually open your garage or any other door that operates with electricity.
  • Talk with your building manager if you live or work in a building that has electronic key card access to understand how they will deal with a possible multi-day outage.
  • If you don’t have a surge protector, unplug or turn off appliances, equipment, and electronics to avoid damage caused by surges when the power is restored.
  • Typically, your refrigerator will keep food cold for about 4 hours, and a full freezer will hold its temperature for about 48 hours — as long as the freezer and refrigerator doors are kept closed. Consider using coolers with ice to keep food cold and safe.
  • If you need to use generators, camp stoves, or charcoal grills, use only outdoors in a safe area. Do not use a gas stove for heat.
  • Leave a single lamp on before the outage occurs; that way, you will know once the power returns.
  • Check on your neighbors who have medical issues or live alone.

More Online Resources

For more resources about Utility Outages in Palo Alto, go here.
Santa Clara County PSPS Page.
To sign up for Santa Clara County Emergency Alerts, go here.
PG&E updates, go here.
For other emergency preparedness tips, go here.

Last Updated: October 23, 2019