Library Begins Using Services of Collection Agency
The Palo Alto City Library will begin using the services of a collection agency starting in March, 2011.
Over 1.6 million items are borrowed each year from the Palo Alto City Library and most are returned by the date due. However, because a few Library customers do not respond in a timely manner to requests to return materials, the Palo Alto City Library will begin working with a collection agency to encourage Library customers to return books and other items so that others may use them.
WHAT HAPPENS WHEN YOUR ITEMS ARE:
- DUE IN 2 DAYS: A pre-overdue email notice is sent 2 days before the item is due
- 10 DAYS PAST DUE: An overdue notice is sent
- 42 DAYS PAST DUE: A billing notice is sent as the item is set to Lost
- 60 DAYS PAST DUE: The Library forwards your account to a collection agency. A non-refundable $10 service charge is added to your account. The collection agency contacts you to request materials return or payment.
- 165 DAYS PAST DUE: The collection agency reports your overdue account to a national credit bureau, which may affect your credit rating for up to seven years.
Customers can pay outstanding fines and fees over the web
. For more information on the Collections Agency program, please contact your local library at 650-329-2436 or read the press release
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