Visit cityofpaloalto.org/ratesoverview for an overview of information about recent rate changes.
Residential Electric Service: This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1
Residential Time of Use Rate Adjustment This is a pilot voluntary rate adjustment that is applied in conjunction with the E-1 or E-1-G rate schedule to reward shifting electric vehicle charging or other electricity use into the off-peak (night) hours. This rate is currently only available to participants in the Customer Connect pilot program. See the Customer Connect program webpage for more details. Utility Rate Schedule E-1 TOU.
Net Surplus Electricity Compensation This schedule applies to eligible residential and small commercial net metering Customers who, at the end of an annual settlement period, as defined by Rule 29, are net surplus customer-generators of electricity and who elect to receive monetary compensation as such preference is indicated on the net surplus electricity election form. Utility Rate Schedule E-NSE-1
Residential Wastewater Collection and Disposal This schedule applies to each occupied residential dwelling unit. Utility Rate Schedule S-1
General Storm Drain and Surface Water Drainage: This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Refuse (Garbage Collection)
Domestic Refuse Collection: This schedule applies to each occupied domestic dwelling as required by City ordinance, including separate single-family domestic dwelling and multi-unit dwellings (4 units or less). An occupied dwelling unit is defined as any home, apartment unit, cottage, flat or duplex unit, having kitchen, bath, and sleeping facilities, and to which gas or electric service is being rendered. . Utility Rate Schedule R-1
Service Calls / Connection Fees / Deposits / Rate Discounts
Utility Service Calls: Service calls and other service work rates. Utility Rate Schedule C-1
Electric Service Connection Fees :Connecting electric service inside the City of Palo Alto and applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15
Gas Service Connection Fees: Connecting natural gas service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5
Sewer Service Connection Fees: Connecting up to sewer service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5
Water Service Connection Fees: Connecting water service inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5
Customer Deposits: This schedule applies to customers within the City limits of Palo Alto who are required to provide a deposit by the Utility. Utility Rate Schedule C-2
Residential Rate Assistance Program: This schedule is for residents who qualify for rate assistance due to financial or medical hardship. Utility Rate Schedule C-4
Service for City Employees: This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria. Utility Rate Schedule C-3
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