Pay My Bill

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Information About Your Bill

Other Information That Can Be of Help

How Do I Contact the Right Person?

Let Us Hear From You!

We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities

Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:

Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm


UtilitiesCustomerService@cityofpaloalto.org


trees

Gas Safety Awareness Phone Surveys in Progress

Please help us meet federal regulations by responding to this important gas safety awareness survey.


Gas Safety Awareness Phone Surveys in ProgressMore...
News Image ID 74061

City of Palo Alto Utilities Wins Smart Energy Provider Award

Recognized at national American Public Power Association Conference


City of Palo Alto Utilities Wins Smart Energy Provider AwardMore...
Award for SEP

Utilities Advisory Commission Resilience Workshop on November 13

Help us develop our Utilities resilience framework, prioritize future projects and efforts to improve community resilience.


Utilities Advisory Commission Resilience Workshop on November 13More...
People sit looking over Palo Alto skyline

We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 6-12, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
Engineering Staff

Utility Meter Audits in Progress

The Utilities Department is performing an audit of all utility meters in the City. Contractors will notify customers prior to the audit in your area.


Utility Meter Audits in ProgressMore...
News Image ID 72520

City of Palo Alto Utilities & Wildfire Safety

PG&E may shut off power in parts of the state if conditions create a wildfire risk. Read about potential impacts in Palo Alto.


City of Palo Alto Utilities & Wildfire SafetyMore...
Hills sunset power lines

Prepare for Seismic Hazards & Other Emergencies

Recent earthquakes are an important reminder to be prepared for emergencies at any time. Learn what you can do to stay informed and ready.


Prepare for Seismic Hazards & Other EmergenciesMore...
News Image ID 72358

City of Palo Alto MSC Open House

Thank you to all who joined us at the MSC Open House on July 5! Share your feedback with us & view pictures here.


City of Palo Alto MSC Open HouseMore...
News Image ID 64769

Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


Beware: Scam Utility Calls Strike AgainMore...
Scam alert notice

Palo Alto Earns National Energy Innovator Award

We are honored to accept the National Energy Innovator Award from the American Public Power Association for our Home Efficiency Genie program!


Palo Alto Earns National Energy Innovator AwardMore...
Award emblem from APPA

PG&E Gas Pipeline Replacement Work Complete - July 2019

PG&E completed work on its gas transmission pipeline that runs through Palo Alto. Find out about the project here.


PG&E Gas Pipeline Replacement Work Complete - July 2019More...
News Image ID 68473

Proposed Utilities Rate Changes for July 1, 2019

Find out what goes into our rates, including the value you get for what you spend.


Proposed Utilities Rate Changes for July 1, 2019More...
News Image ID 71297

Annual Walking and Mobile Gas Leak Survey in Progress

This routine inspection of our gas distribution system is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey in ProgressMore...
News Image ID 71221

Thank You! Great Race for Saving Water & Earth Day Fest

We had a blast with the entire community on April 13. Check out photos & race results here.


Thank You! Great Race for Saving Water & Earth Day FestMore...
News Image ID 69666

Upgrade Downtown Construction is Complete

The Upgrade Downtown construction project is complete! Thank you for your patience while we replaced gas & water pipes to improve safety & reliability.


Upgrade Downtown Construction is CompleteMore...
Utility work ahead

Archives...