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We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

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City of Palo Alto Utilities

Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: (650) 329-2161
Fax: (650) 617-3142

HOURS:

Mon-Thu  8:00 am to 5:30 pm
Friday      8:00 am to 4:30 pm


UtilitiesCustomerService@cityofpaloalto.org


trees

Utility Meter Audits in Progress

The Utilities Department is performing an audit of all utility meters in the City. Contractors will notify customers prior to the audit in your area.


Utility Meter Audits in ProgressMore...
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City of Palo Alto Utilities & Wildfire Safety

PG&E may shut off power in parts of the state if conditions create a wildfire risk. Read about potential impacts in Palo Alto.


City of Palo Alto Utilities & Wildfire SafetyMore...
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Prepare for Seismic Hazards & Other Emergencies

Recent earthquakes are an important reminder to be prepared for emergencies at any time. Learn what you can do to stay informed and ready.


Prepare for Seismic Hazards & Other EmergenciesMore...
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City of Palo Alto MSC Open House

Thank you to all who joined us at the MSC Open House on July 5! Share your feedback with us & view pictures here.


City of Palo Alto MSC Open HouseMore...
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Beware: Scam Utility Calls Strike Again

Beware of scam callers claiming to be from the Utilities Department! Hang up and call us at (650) 329-2161 to verify your account status if unsure.


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Scam alert notice

Palo Alto Earns National Energy Innovator Award

We are honored to accept the National Energy Innovator Award from the American Public Power Association for our Home Efficiency Genie program!


Palo Alto Earns National Energy Innovator AwardMore...
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PG&E Gas Pipeline Replacement Work Complete - July 2019

PG&E completed work on its gas transmission pipeline that runs through Palo Alto. Find out about the project here.


PG&E Gas Pipeline Replacement Work Complete - July 2019More...
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Proposed Utilities Rate Changes for July 1, 2019

Find out what goes into our rates, including the value you get for what you spend.


Proposed Utilities Rate Changes for July 1, 2019More...
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Annual Walking and Mobile Gas Leak Survey in Progress

This routine inspection of our gas distribution system is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey in ProgressMore...
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Thank You! Great Race for Saving Water & Earth Day Fest

We had a blast with the entire community on April 13. Check out photos & race results here.


Thank You! Great Race for Saving Water & Earth Day FestMore...
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Upgrade Downtown Construction is Complete

The Upgrade Downtown construction project is complete! Thank you for your patience while we replaced gas & water pipes to improve safety & reliability.


Upgrade Downtown Construction is CompleteMore...
Utility work ahead

Palo Alto Earns 5th Consecutive Tree Line USA Award

For the 5th year in a row, Palo Alto is recognized by the National Arbor Day Foundation for delivering safe and reliable electricity while maintaining healthy community trees.


Palo Alto Earns 5th Consecutive Tree Line USA AwardMore...
Tree-lined street in Palo Alto

Affected by the Federal Government Shutdown?

CPAU offers utility bill payment relief. Please contact us to arrange a payment plan & avoid utility service disconnection.


Affected by the Federal Government Shutdown?More...
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Natural Gas Prices Spiked in December - Here's How to Save on Energy Costs

January utility bills may be higher than usual for gas use in December. Here are some tips to help keep your bill low at home & work.


Natural Gas Prices Spiked in December - Here's How to Save on Energy CostsMore...
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Palo Alto Firefighters Provide Wildfire Mutual Aid in Butte County

Palo Alto’s Fire Engine 65 immediately deployed to the Butte County “Camp Fire” on Nov. 8 as part of the Santa Clara County mutual aid strike team.


Palo Alto Firefighters Provide Wildfire Mutual Aid in Butte CountyMore...
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