New Service or Meter
To apply for electric, water, gas, and sewer (wastewater) services and meters installations as a result of new construction, addition or remodel of a building please contact or visit Utilities Engineering located at 1007 Elwell Court, Palo Alto, CA 94303 (click link for map directions) between 9:00 a.m. and 4:00 p.m. on weekdays.
Electric Engineering: (650) 566-4500 or email firstname.lastname@example.org
Water, Gas, Wastewater Engineering: (650) 566-4501 or email email@example.com
The following steps are necessary to set up utility services in the City of Palo Alto:
Step 1: Select the proper utility service application. Application Forms and Guidelines
Step 2: If needed, contact or visit the Utilities Engineering office for a pre-project inquiry.
Step 3: Submit utility service applications and plans to building inspection.
Step 4: Pay utilities service connection fees.
Step 5: Obtain required building permits and schedule inspections.
Step 6: Coordinate utility service installation.
Step 7: Call for utility and building inspections.
Step 8: Service and meters will be installed.
Do you need to submit an Electric Application?
You NEED to submit an electric application, If your project is:
You DO NOT need to submit an electric application, If your project is:
Commercial / Multi – family service
New or replacing panel and/or meter base
Relocating, or upgrading your electric service
Adding electrical load that is greater than 20% of existing load
Installing a pool or spa
Installing a temporary electric service
Converting electric service from an Overhead service to an Underground service
Requesting electric service greater than 400amps or 3 Phase
Requesting multiple electrical meters
Installing new light fixtures ONLY
Doing a small interior remodel that does not require electrical upgrade
Redoing a bathroom and/or kitchen that does not require electrical upgrade
Doing an exterior remodel not requiring a change to your main electric meter panel
Adding/reconstructing a driveway
Contact the Customer Service Center at (650) 329-2161 for information in the following areas:
- Pre-Project Inquiry
- Residential Utility Service
- Non-Residential Utility Service
- Change Existing Service
- Seasonal Shut-off, service Turn On/Off, Start/Stop Service, and/or Billing Inquires.