Engineering & Ops: New Services

Lineman and Utility Pole

Water Dam

Gas Meter

City of Palo Alto Sewer Cover

Electric

Water Natural Gas Wastewater
Utilities Engineering - is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems and provides assistance to the operating departments.

Monday through Friday, 9 am to 4 pm contact for:

  • Processing and planning new utility customer service connections.
  • Ongoing utility projects.
  • Utility specifications and standards.

Utilities Operations - is responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater (sewer) distribution systems. 

Contact them when you have problems with:

  • Electric, water, gas and wastewater service interruptions.
  • Street light and traffic signal outages.
  • Fiber optic outages.

All Utility projects within the City's public right of way (including gas services up to and encompassing the gas meter) shall conform to the Water, Gas & Wastewater Standards and Electrical Requirements contained in these web pages and the Public Works Standards unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division. 


Contact Information

Utilities Engineering Office
1007 Elwell Court, Palo Alto, CA 94303 (In-person meetings are by appointment only)
Electric
Phone: (650) 566-4500
Water, Gas, Wastewater
Phone: (650) 566-4501; Fax: (650) 566-4536

Hours: Monday to Friday 9 am to 4pm

Utilities Operations Office
Municipal Service Center, 3201 East Bayshore Road, Palo Alto, CA 94303
Electric
Phone: (650) 496-6934; Fax: (650) 493-8427
Water, Gas, Wastewater
Phone: (650) 496-6982; Fax: (650) 496-6924

Hours: Monday to Friday 7 am to 3:30 pm

If you need a new Electric, Water, Gas or Wastewater service or meter installed due to new construction, addition or remodeling of a building in Palo Alto, check out the menu to the left.  If you can't find it there, look here for information:
 

Utilities Publications

We Are #CommunityPowered - Celebrating Public Power & Natural Gas Week

Oct 6-12, join us in celebrating your community-owned utility empowering Palo Alto for over 100 years!


We Are #CommunityPowered - Celebrating Public Power & Natural Gas WeekMore...
Engineering Staff

Utility Meter Audits in Progress

The Utilities Department is performing an audit of all utility meters in the City. Contractors will notify customers prior to the audit in your area.


Utility Meter Audits in ProgressMore...
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City of Palo Alto Utilities & Wildfire Safety

PG&E may shut off power in parts of the state if conditions create a wildfire risk. Read about potential impacts in Palo Alto.


City of Palo Alto Utilities & Wildfire SafetyMore...
Hills sunset power lines

Prepare for Seismic Hazards & Other Emergencies

Recent earthquakes are an important reminder to be prepared for emergencies at any time. Learn what you can do to stay informed and ready.


Prepare for Seismic Hazards & Other EmergenciesMore...
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City of Palo Alto MSC Open House

Thank you to all who joined us at the MSC Open House on July 5! Share your feedback with us & view pictures here.


City of Palo Alto MSC Open HouseMore...
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Annual Walking and Mobile Gas Leak Survey in Progress

This routine inspection of our gas distribution system is conducted every year to ensure the safety of all who live and work in Palo Alto.



Annual Walking and Mobile Gas Leak Survey in ProgressMore...
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Thank You! Great Race for Saving Water & Earth Day Fest

We had a blast with the entire community on April 13. Check out photos & race results here.


Thank You! Great Race for Saving Water & Earth Day FestMore...
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Upgrade Downtown Construction is Complete

The Upgrade Downtown construction project is complete! Thank you for your patience while we replaced gas & water pipes to improve safety & reliability.


Upgrade Downtown Construction is CompleteMore...
Utility work ahead

Mylar Balloon Causes Another Power Outage

On July 2, 2018, a mylar balloon caused a power outage for 1,800 customers. This is the second outage in less than 30 days caused by a mylar balloon. Help keep us all safe by choosing an alternative to metallic foil or mylar balloons and hold on to those balloons!


Mylar Balloon Causes Another Power OutageMore...
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Palo Alto Utilities Recognized as Diamond Level Public Power Provider

City of Palo Alto Utilities recognized as a "Diamond" level Reliable Public Power Provider (RP3) by the American Public Power Association!


Palo Alto Utilities Recognized as Diamond Level Public Power ProviderMore...
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Utility Rate Adjustments for Fiscal Year 2019

The City is proposing rate increases for electric, gas, water, wastewater & storm drain services. City Council will review on June 11.


Utility Rate Adjustments for Fiscal Year 2019More...
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Utilities 2018 Strategic Plan

The City of Palo Alto Utilities has adopted a new Strategic Plan. Read about our Strategic Direction, Mission, Vision, Priorities and Strategies.


Utilities 2018 Strategic PlanMore...
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Upgrade Downtown - Construction Underway

Updates on construction work, maps, road closures, parking, contact info.


Upgrade Downtown - Construction UnderwayMore...
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Make Water Conservation a Way of Life

Learn about your Palo Alto water supply, precipitation conditions, water use rules and efficiency measures to help you save!


Make Water Conservation a Way of LifeMore...
PA water at source--Tuolumne River-photo by C.Elvert

City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day Foundation
Utility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.


City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day FoundationMore...
Tree-Lined Street in Palo Alto

LED Streetlights Shine
PHASE 3 expected to finish this summer---see how the new LED street lights are transforming our town!
LED Streetlights ShineMore...
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El Camino Park Closed During Water Reservoir Construction
El Camino Park will be closed for construction of a new underground reservoir and well for our emergency water supply; park renovation will follow, with full restoration of site by late 2015.
El Camino Park Closed During Water Reservoir ConstructionMore...
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Gas Safety Brochure Now Available

Stay up to date on gas safety with the gas safety brochure online.


Gas Safety Brochure Now AvailableMore...
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Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy Portfolio
Solar energy now supplying one-third of Palo Alto’s total electric needs each year!
Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy PortfolioMore...
Large scale solar panels tilt toward the sun.

Crossbores---Gas & Sewer Safety Inspection Program
Since July 2011, the Utilities Department has been actively implementing the next phase of its gas-sewer crossbore inspection program.
Crossbores---Gas & Sewer Safety Inspection ProgramMore...
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