Engineering & Ops: New Services



Natural Gas


Utilities Engineering - is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems and provides assistance to the operating departments.

Monday through Friday, 9 am to 4 pm contact for:

  • Processing and planning new utility customer service connections.
  • Ongoing utility projects.
  • Utility specifications and standards.

Utilities Operations - is responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater (sewer) distribution systems. 

Contact them when you have problems with:

  • Electric, water, gas and wastewater service interruptions.
  • Street light and traffic signal outages.
  • Fiber optic outages.

All Utility projects within the City's public right of way (including gas services up to and encompassing the gas meter) shall conform to the Water, Gas & Wastewater Standards and Electrical Requirements contained in these web pages and the Public Works Standards unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division. 

Contact Information

Utilities Engineering Office
1007 Elwell Court, Palo Alto, CA 94303 (In-person meetings are by appointment only)
Phone: (650) 566-4500
Water, Gas, Wastewater
Phone: (650) 566-4501; Fax: (650) 566-4536

Hours: Monday to Friday 9 am to 4pm

Utilities Operations Office
Municipal Service Center, 3201 East Bayshore Road, Palo Alto, CA 94303
Phone: (650) 496-6934; Fax: (650) 493-8427
Water, Gas, Wastewater
Phone: (650) 496-6982; Fax: (650) 496-6924

Hours: Monday to Friday 7 am to 3:30 pm

If you need a new Electric, Water, Gas or Wastewater service or meter installed due to new construction, addition or remodeling of a building in Palo Alto, check out the menu to the left.  If you can't find it there, look here for information:

Utilities Publications

Palo Alto's Open House Takes Community Behind the Scenes

The City of Palo Alto hosted an Open House on July 3 to showcase some of the “behind the scenes” work that it takes to operate a city.


Water & Drought Update - Palo Alto Water Use Guidelines

Current information on water supply conditions, water use restrictions and efficiency measures.

PA water at source--Tuolumne River-photo by C.Elvert

Annual Walking and Mobile Gas Leak Survey In Progress

This routine safety check is conducted every year out to ensure the safety of all who live and work in Palo Alto.


City of Palo Alto Utilities Named 2016 Tree Line USA by Arbor Day Foundation
Utility is recognized for second year in a row for demonstrating how trees and utilities can co-exist for community and citizen benefits.

Tree-Lined Street in Palo Alto

LED Streetlights Shine
PHASE 3 expected to finish this summer---see how the new LED street lights are transforming our town!

El Camino Park Closed During Water Reservoir Construction
El Camino Park will be closed for construction of a new underground reservoir and well for our emergency water supply; park renovation will follow, with full restoration of site by late 2015.

Palo Alto Adds Two New Large-Scale Solar Projects, 60 MW to Renewable Energy Portfolio
Solar energy now supplying one-third of Palo Alto’s total electric needs each year!
Large scale solar panels tilt toward the sun.

Crossbores---Gas & Sewer Safety Inspection Program
Since July 2011, the Utilities Department has been actively implementing the next phase of its gas-sewer crossbore inspection program.

Last Updated: Oct 3, 2017