Automated Bank Draft
Simplify your life by paying your monthly City of Palo Alto Utilities (CPAU) bill directly from your checking account. Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses. Sign up now by completing and mailing the Bank Draft Application with your voided check to:
City of Palo Alto Utilities
Customer Service Center – 2nd Floor
250 Hamilton Ave
Palo Alto, CA 94301
Your bank drafting may begin as soon as we process your request. Please continue to pay your bill until you see the words "Do not pay [Bank Drafted]" printed on your monthly statement. As a participant, you will receive a monthly CPAU bill for your records. Then, approximately one to five days prior to the bill due date, your checking account will be automatically debited and your utility account credited. For more information about this service, call the Customer Service Center at (650) 329-2161 for additional assistance or send us an email.
Note: Bank draft is effective immediately after your bank draft application is processed. If there is any outstanding balance on your account at the time the application is processed, the total amount will be drafted and then your account will begin the routine drafting one to five days prior to future bill due dates.