Maintenance Notice - The Utilities Interactive Voice Response (IVR) phone System will undergo maintenance and will not be available from 5 am to 6 am on Monday, August 21.
By phone - Interactive Voice Response (IVR) - Access your utility account. The City of Palo Alto Utilities new IVR system allows you to pay your bill with a credit card, confirm payments, and check balance. Easily access your account anytime and anywhere by calling (650) 329-2161.
Can someone please tell me about the City of Palo Alto's Solar energy policy?
If you would like information about the City of Palo Alto's Solar Energy Policy, please contact Utility Program Services at (650) 329-2241. The City has rebates for solar electric (photovoltaic or PV) and solar water heating systems. A feed in tariff is available for large solar electric installations. More information is available on the Utilities' department sustainability web pages.
How can I conserve energy?
If you would like tips on how to conserve energy, please contact Utility Program Services at (650) 329-2241. More information is also available in the rebate section of the Utilities' department webpages.
How will I be notified about planned or unplanned outages?
Please contact Electric Operations at (650) 496-6914 for information on an outage. In addition, the City of Palo Alto Utilities' Department website will also be updated with information on the outage and its status as soon as we have information.
I believe my utility bill is wrong, who should I contact?
If you feel that your utility bill is incorrect please contact our customer service center:
IN PERSON
City of Palo Alto Utilities
Customer Service Center, Ground floor
250 Hamilton Avenue
Palo Alto, CA 94301
PHONE: 650-329-2161
BY MAIL
City of Palo Alto Utilities
Customer Service Center
PO Box 10250
Palo Alto, CA 94303
