Utilities Bill Inserts

Find out what is happening in our community and read the utilities bill inserts! 
Revision Date: 11/1/2017
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Each month a series of important announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month.
Revision Date: 9/2/2014
Revision Date: 8/4/2014
Revision Date: 8/4/2014
Revision Date: 8/4/2014
Revision Date: 8/4/2014
New and improved version of our "everything you should know about gas safety but didn't even realize you should ask!" brochure. A must-read.
Revision Date: 6/30/2014
it's not secret - cutting back on outdoor water use tips
Revision Date: 6/27/2014
good news! no rate increases
Revision Date: 6/27/2014
planning a party? find out how to plan a zero waste party!
Revision Date: 6/27/2014
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of June 2014.
Revision Date: 6/5/2014
Keep your water bill under control by eliminating these costly leaks.
Revision Date: 6/3/2014
You are part of our team! Read Jorge Silva's perspective on handling FOG
Revision Date: 6/3/2014
Where does your water go beyond the drain?
Revision Date: 6/3/2014
Keep your water bill under control by eliminating these costly leaks.
Revision Date: 6/3/2014
Check out the upcoming free workshops available to you this summer on topics including solar energy, landscape improvements and creating a "net zero" energy household.
Revision Date: 4/29/2014
Be sure the chemicals in your pool don't pollute our Bay and kill local plants and animals. Get the lowdown on proper pool drainage.
Revision Date: 4/29/2014
latest what, when and where of recycling---check it out!
Revision Date: 4/29/2014
Copy of announcements appearing on this month's utilities bills.
Revision Date: 4/29/2014
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2014.
Revision Date: 4/2/2014
Find out how composting can help save water!
Revision Date: 3/25/2014
Insert for commercial customers with a list of important websites related to earth day and staying green.
Revision Date: 3/24/2014
Info about Camp Palo Alto for preschoolers
Revision Date: 3/24/2014
Learn more about summer camps offered this summer through CSD
Revision Date: 3/24/2014
Learn how to control pests in a safe way by attending workshops
Revision Date: 3/24/2014
Useful websites for residents on rebates and being green for earth day
Revision Date: 3/24/2014
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of March 2014.
Revision Date: 3/4/2014
Part of our ongoing Keep Calm campaign, this newest insert reminds our customers to easy ways to save water regardless of drought conditions or no drought conditions.
Revision Date: 3/3/2014
Info on CPAU second annual great race for saving water.
Revision Date: 3/3/2014
get more info on our sustainable gardening workshops and dates
Revision Date: 3/3/2014
Part of our ongoing Keep Calm campaign, this newest insert reminds our customers to easy ways to save water regardless of drought conditions or no drought conditions.
Revision Date: 3/3/2014
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of February 2014.
Revision Date: 2/6/2014
Find out how your business can increase it's bottom line with utility rebates offered to small business.
Revision Date: 1/21/2014
Get rebates on green roofs, rain barrels, cisterns and permeable paving
Revision Date: 1/21/2014
LED discount coupon.
Revision Date: 1/16/2014
Zero Waste events that make recycling easy.
Revision Date: 1/16/2014
News items printed on this month's bills.
Revision Date: 1/2/2014
Find out about the rebate programs UTL offers to small biz for water and energy efficiency
Revision Date: 12/19/2013
The Palo Alto Fire Department is launching the spot the box campaign. These "boxes" are life-saving automated external defibrillators (AEDS). Spot the AED box and help save lives.
Revision Date: 12/19/2013
Be a home safety detective by using this checklist to makes sure your home is utility safe.
Revision Date: 12/19/2013
Find out how to stop receiving junk mail.
Revision Date: 12/19/2013
How your business can win accolades for being a green business leader in 2014.
Revision Date: 12/2/2013
Follow the URL to find out how your business can increase it's bottom line with utility rebates offered to small business.
Revision Date: 12/2/2013
Safety Tips for emergency situations during winter storms, including best ways to prepare and how to respond to power outages.
Revision Date: 12/2/2013
Learn more about the residential energy assistance program offered by utilities
Revision Date: 12/2/2013
Learn more about the new improvements and hours at the Household Hazardous Waste Station
Revision Date: 12/2/2013
Get the latest announcements about your utilities and other activities around town!
Revision Date: 11/26/2013
Season' Greetings from the Utilities Electric Substation Crew, along with tips for staying safe during storms.
Revision Date: 11/20/2013
October is public power and natural gas month. City of Palo Alto Utilities has empowered the people for over 100 years.
Revision Date: 10/31/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of November 2013.
Revision Date: 10/31/2013
Deck the halls with less waste this year. Get tips on how to reduce waste at work.
Revision Date: 10/31/2013
Think before you pour- all pipes lead to the bay. Raw sewage can enter storm drains, creeks and the Bay, and harm wildlife.
Revision Date: 10/31/2013
Learn more about our solar rebates
Revision Date: 10/31/2013
Help your neighbors pay their utility bills during a crisis.
Revision Date: 10/31/2013
Help us keep your streets clean and gutters free of rain during street sweeping times.
Revision Date: 10/31/2013
Purchasing and wrapping holiday presents the sustainable way!
Revision Date: 10/31/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of October 2013.
Revision Date: 10/31/2013
October is public power and natural gas month. City of Palo Alto Utilities has empowered the people for over 100 years.
Revision Date: 9/30/2013
Don't let good food go to waste. Learn how to create delicious meals and reduce your food waste by attending workshops offered by zerowaste.
Revision Date: 9/30/2013
Friends of the library book sale
Revision Date: 9/30/2013
Palo Alto water makes an amazing journey to get to your tap. Learn about rebates and ways to save.
Revision Date: 9/30/2013
Starting November 1, 2013 Palo Alto establishments will ban single-use plastic checkout bags.
Revision Date: 9/30/2013
Infographic of PWD street improvement projects.
Revision Date: 9/30/2013
Toilet or sink backing up? Call the City FIRST! (650) 496-6995
Revision Date: 9/30/2013
Don't let good food go to waste. Find out how to reduce, recycle and compost your food waste.
Revision Date: 9/30/2013
Learn more about the energy rebates we offer.
Revision Date: 9/30/2013
Clear meter access is the law. If you can't easily spot your meters, neither can we.
Revision Date: 9/3/2013
See your business in a new light! Get a free energy survey and instant rebates based on recommendations for your business before Dec 31, 2013.
Revision Date: 9/3/2013
Old pills piling up? Learn how to safely dispose of old medicines the safe and environmentally correct way.
Revision Date: 9/3/2013
Safety Tips for emergency situations during winter storms, including best ways to prepare and how to respond to power outages.
Revision Date: 9/3/2013
Join the Firefighters for a pancake breakfast. Fire prevention week is Oct. 6-12
Revision Date: 9/3/2013
Residential energy and water rebate and efficiency program brochure
Revision Date: 9/3/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of September 2013.
Revision Date: 9/2/2013
Get the latest announcements about your utilities and other activities around town!
Revision Date: 8/7/2013
Got bugs? Get rid of them using less toxic pest control methods available at all the places on this handy list of local garden suppliers.
Revision Date: 8/7/2013
Confused on where recycling needs to go? Find out!
Revision Date: 8/7/2013
Each month a series of important announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month.
Revision Date: 7/2/2013
How your business can win accolades for being a green business leader in 2014.
Revision Date: 7/2/2013
Find out why water rates have increased.
Revision Date: 7/2/2013
Get the latest news about this multi-year project to expand and improve our emergency water supply system.
Revision Date: 7/2/2013
Details about what residents can do to control their water bills.
Revision Date: 7/2/2013
Find out why water rates have increased.
Revision Date: 7/2/2013
Can you complete our new crossword puzzle?
Revision Date: 7/2/2013
Information on local events and announcements for July 2013.
Revision Date: 7/2/2013
Infographic poster about July 2013 rate changes, focusing on water rate increase and targeted to commercial customers.
Revision Date: 6/14/2013
Monthly announcements on utilities bill
Revision Date: 5/31/2013
Clear meter access is the law. If you can't easily spot your meters, neither can we.
Revision Date: 5/28/2013
Where did Palo Alto get its electric supplies in 2012? Find out here.
Revision Date: 5/28/2013
Trees and power lines can coexist. Find out if you are eligible for the Right Tree Right Place Program
Revision Date: 5/28/2013
Your monthly crossword for June 2013!
Revision Date: 5/28/2013
A copy of the announcements of important information and events that appears on the monthly utilities bill.
Revision Date: 5/3/2013
Find out how to get rid of pests the safe and sustainable way!
Revision Date: 4/19/2013
Find out the costs to purchase and operate LED, CFL and incandescent lighting.
Revision Date: 4/19/2013
Get rebates on green roofs, rain barrels, cisterns and permeable paving
Revision Date: 4/19/2013
Be safe with natural gas!
Revision Date: 4/19/2013
Your monthly crossword for May 2013!
Revision Date: 4/19/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2013.
Revision Date: 4/1/2013
Be proud of your power!
Revision Date: 3/20/2013
Buy and sell here!
Revision Date: 3/20/2013
Avoid hitting utility lines by calling 811.
Revision Date: 3/20/2013
Get rebates for upgrading your equipment.
Revision Date: 3/20/2013
What do you know about electricity?
Revision Date: 3/20/2013
Find out what's going on at Foothills Park
Revision Date: 3/20/2013
Find out how to contact the police through Facebook and Twitter
Revision Date: 3/20/2013
Make your landscape lovely and low-water using
Revision Date: 3/20/2013
Find out what's happening!
Revision Date: 3/20/2013
Where do you safely get rid of that waste? Find out here.
Revision Date: 3/4/2013
Find out how to garden in a beautifully sustainable way.
Revision Date: 3/4/2013
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of March 2013.
Revision Date: 2/28/2013
Fix your water leaks and lower your bills!
Revision Date: 2/19/2013
Find out how your business can save on water use (and your utilities bill!)
Revision Date: 2/19/2013
Find out how to help the earth in our 5k Great Race for Water and Sustainability Index Curve. Don't forget the Crossword Puzzle!
Revision Date: 2/19/2013
Find out how to lead your community in reducing waste
Revision Date: 2/13/2013
These important announcements appear on the front of this month's utilities bill.
Revision Date: 2/5/2013
Make sure your business avoids wasting electricity by managing your plug loads.
Revision Date: 1/23/2013
Find the best ways for your business to save on energy
Revision Date: 1/23/2013
Dispose of your medications the right way to keep our bay clean
Revision Date: 1/23/2013
Reduce your electric use by avoiding vampire waste
Revision Date: 1/23/2013
Call 811 BEFORE you dig in your yard!
Revision Date: 1/23/2013
Can you complete our new crossword puzzle?
Revision Date: 1/23/2013
Find out more about our residential efficiency programs
Revision Date: 1/23/2013
Let us know if you are interested in any assistance or rebates!
Revision Date: 12/27/2012
Let us know if you are interested in any of our programs!
Revision Date: 12/27/2012
How can you help to keep our water supplies safe?
Revision Date: 12/27/2012
What should you put in which can?
Revision Date: 12/27/2012
Residential energy and water rebate and efficiency program brochure
Revision Date: 12/11/2012
Businesses: Here is your 2013 calendar--resolve to save!
Revision Date: 12/11/2012
Your utility is here to help businesses get into focus and save!
Revision Date: 12/11/2012
View the messages that are printed on this month's Utilities bills for important announcements about your utilities and local community events.
Revision Date: 11/30/2012
Get money back when purchasing efficient appliances for your home.
Revision Date: 11/27/2012
How your business can win accolades for being a green business leader in 2013.
Revision Date: 11/27/2012
Get savings for letting us install LED case lighting, new motors and other efficiency measures for your business's cooling units.
Revision Date: 11/27/2012
Save on natural gas bills by installing a solar water heating system
Revision Date: 11/27/2012
Season's Greetings from the CPAU Electric Substation Crew, reminding you what to do if the power goes out. Free "important contacts" magnet available by calling.
Revision Date: 11/26/2012
Be prepared for bad winter weather and the power outages that can come with it. After reading, keep this checklist handy as a reference.
Revision Date: 11/26/2012
Monthly announcements appearing on the Utilities bill. Lots of good info!
Revision Date: 11/1/2012
Get your free LED holiday lights! Exchange a working strand of incandescent lights for LEDs at Palo Alto Hardware or Peninsula Hardware.
Revision Date: 10/31/2012
Find out how your business can be a green leader!
Revision Date: 10/31/2012
Your online utility bill payment and information source just got better!
Revision Date: 10/31/2012
Help your neighbors pay their utility bills during a crisis.
Revision Date: 10/31/2012
How your small business can win the race and save the green!
Revision Date: 10/31/2012
Help us keep your streets clean and gutters free of rain during street sweeping times.
Revision Date: 10/31/2012
A great recipe for roast turkey and tips to keep your sewer lines free of grease and clogs while cooking.
Revision Date: 10/31/2012
Operations Field Supervisor Jorge Silva reminds everyone that keeping sewers clear is a team effort. Avoid clogging toilets and sinks with materials that should go in the trash.
Revision Date: 10/23/2012
How can a business reduce its energy use and utilities bill?
Revision Date: 9/27/2012
What you can do to help ensure your utility meters are read quickly and efficiently
Revision Date: 9/27/2012
Purchasing and wrapping holiday presents the sustainable way!
Revision Date: 9/27/2012
Information you need when preparing to vote in November
Revision Date: 9/27/2012
Reduce your natural gas bills with these tips
Revision Date: 9/27/2012
Keep your water bill under control by eliminating these costly leaks.
Revision Date: 9/27/2012
Information you need to know this October!
Revision Date: 9/27/2012
Businesses: Get a ZERO interest loan from the Utilities Department for installing electric efficiency measures!
Revision Date: 9/27/2012
Get a zero interest loan for adding electric efficiency to your business!
Revision Date: 8/30/2012
Make your garden a California one!
Revision Date: 8/30/2012
Black out this BINGO card to show how green you are!
Revision Date: 8/30/2012
Avoid waste by bringing your own bag whenever you shop
Revision Date: 8/30/2012
Businesses--get your free shower heads, faucet aerators, vending and cooling misers and pre-rinse spray valves here!
Revision Date: 8/30/2012
Recycle your old medications the safe and environmentally correct way!
Revision Date: 8/30/2012
Be prepared for that next storm. Get tips and advice.
Revision Date: 8/30/2012
During the month of September, Palo Alto residents can license their dogs with no citations, late fees or penalties. After this period, owners of unlicensed dogs are subject to late fees and/or citations.
Revision Date: 8/1/2012
Find out more about the recent rate changes that affect businesses.
Revision Date: 8/1/2012
Find out more ways that CPAU can help your business reduce utility bills.
Revision Date: 8/1/2012
Reduce your utility bill and stay comfortable this summer.
Revision Date: 8/1/2012
Important news; your natural gas prices and rates have gone up. Find out the good news behind the rate increases.
Revision Date: 7/2/2012
Information on the refuse rate increase. Our refuse rates don't just pay for garbage. Find out more about the other services these rates pay for.
Revision Date: 7/2/2012
Find out why water rates have increased and how you can take control of your water bill with rebates and other money saving programs.
Revision Date: 7/2/2012
Let us help you improve your bottom line with our energy and water efficiency programs
Revision Date: 7/2/2012
Find out what was in your water during 2011.
Revision Date: 6/14/2012
Ants and insects taking over your home? Find out how to control them sustainably.
Revision Date: 6/4/2012
Where did Palo Alto get its electric supplies in 2011? Find out here.
Revision Date: 6/4/2012
Our own employees talk about working on the Water Supply project.
Revision Date: 6/4/2012
The top 5 ways you can reduce your energy use and utility bill, while comparing higher on the Home Energy Reports!
Revision Date: 6/4/2012
Announcements for June 2012
Revision Date: 6/4/2012
Timelines and schedules for the water reliability supply project.
Revision Date: 6/4/2012
Find out what is happening in the community!
Revision Date: 5/3/2012
How does CPAU purchase natural gas for your use? Find out here!
Revision Date: 4/18/2012
What you need to know to be safe with natural gas.
Revision Date: 4/18/2012
Find out how to best use your bi-monthly Home Energy Report
Revision Date: 4/18/2012
Being safe and avoiding theft
Revision Date: 4/18/2012
Confused on where recycling needs to go? Find out!
Revision Date: 4/18/2012
Find out how to make your home more comfortable AND get rebates from the City of Palo Alto Utilities
Revision Date: 3/28/2012
Rebates and incentives for installing solar electric and solar water heating systems
Revision Date: 3/28/2012
Emergency information, how to read your own meter and updates on community events.
Revision Date: 3/28/2012
Find out how your yard can be lovely AND save on water use
Revision Date: 3/28/2012
We have so many workshops and tours for you to choose between in seeing how to make your garden and landscape more sustainable!
Revision Date: 3/5/2012
Businesses in our community are working with you to help us all become more sustainable.
Revision Date: 3/5/2012
Make sure to bring your own bag when you shop. It avoids all those extra bags cluttering up the landfill.
Revision Date: 3/5/2012
Some resources to assist you in becoming more sustainable.
Revision Date: 3/5/2012
New technologies will provide many new ways to make your home more sustainable. Come and see some of them at the EcoHome after our ribbon cutting on April 21.
Revision Date: 3/5/2012
Announcements on your utilities bill.
Revision Date: 3/5/2012
There are many ways for you to celebrate Earth Day and the planet. Find the one that is best for your schedule.
Revision Date: 3/5/2012
Reminders about when, why and where to call and have utilities lines and pipes identified BEFORE you or your contractor begins digging any kind of hole or trench. Avoid costly mistakes!
Revision Date: 2/6/2012
Warm up with a hot shower and put away the guilt with a low-flow showerhead. The low-flow showerheads now available perform as well as old conventional showerheads.
Revision Date: 2/6/2012
Did you know you stop getting junk mail? Learn how to put a stop to getting unwanted junk mail.
Revision Date: 2/6/2012
Learn about how easy it is to fill this important role and help your neighborhood move together towards zero waste.
Revision Date: 1/31/2012
Information about GEOSmart Financing Program, an interest-free loan for up to twelve months, for qualifying energy efficiency improvements.
Revision Date: 1/6/2012
Updated version of the residential efficiency programs brochure detailing rebates, loans and other programs available in 2012.
Revision Date: 12/15/2011
Think before you pour- all pipes lead to the bay. Raw sewage can enter storm drains, creeks and the Bay, and harm wildlife.
Revision Date: 12/7/2011
Read about different LED rebate options.
Revision Date: 12/7/2011
Find out what to do with your recycling, hazardous waste, and bulky items after the recycling center closes on February 1, 2012.
Revision Date: 12/7/2011
Who to call to report a power outage and keeping safe during storms and year round.
Revision Date: 12/7/2011
Here are a few tips on how to make your home comfy for the coming winter without a high utility bill.
Revision Date: 11/5/2011
Try a Zero-Waste holiday this year. Read more for new gift ideas such as experiences, services or donations.
Revision Date: 11/5/2011
You are part of our team! Read Jorge Silva's perspective on handling gas, water, and sewer emergencies.
Revision Date: 11/4/2011
The annual tradition continues...through the month of December, bring an old string of working incandescent holiday lights to City Hall and exchange it for a FREE new string of energy-efficient LED lights.
Revision Date: 11/3/2011
Important announcements appearing on the utilities bill in November.
Revision Date: 11/2/2011
Joseph Martin-- Part meter reader, part neighborhood watch and part dog whisperer.
Revision Date: 10/6/2011
Meet Joseph Martin, Utilities Meter Reader.
Revision Date: 10/6/2011
Basic information on Palo Alto Ballot Measures D & E
Revision Date: 10/6/2011
Learn the reasons behind the change to the refuse rate restructuring.
Revision Date: 10/6/2011
Important utilities announcements and community events as printed on the front of the monthly utilities bill.
Revision Date: 9/30/2011
A comprehensive overview of the water rate schedule changes that went into effect October 1, 2011 along with details about how rate increase revenue is spent and what residents can do to control their water bills.
Revision Date: 9/20/2011
Meet Michael Dehlinger, Utilities Customer Service Representative.
Revision Date: 8/31/2011
Do you know what to do with a sewer blockage? Find out here.
Revision Date: 8/31/2011
Be prepared for this winter's storm, read me for tips on what to do before, during and after the storm.
Revision Date: 8/31/2011
Find out how switching to water-efficient landscaping can put more money in your pocket.
Revision Date: 8/31/2011
Learn just how much money undetected leaks may be costing you and what you can do to stem the tide.
Revision Date: 8/30/2011
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of August 2011.
Revision Date: 8/1/2011
Save money this summer while still keeping your house cool with these alternatives to using expensive air-conditioning systems.
Revision Date: 7/29/2011
Read about Senior Resource Planner Shiva Swaminathan's reasons for developing sustainable utility resources and programs.
Revision Date: 7/29/2011
Learn how to have your old, working refrigerators hauled away and recycled for free, plus get a $35 rebate for doing it! Also, find out about rebates up to $50 available for purchasing a new, energy efficient refrigerator.
Revision Date: 7/29/2011
The SFPUC Water System Improvement Program will help ensure the quality and reliability of our community's water for generations to come. Conservation continues to pay off.
Revision Date: 7/29/2011
Whenever you shop, bring your own bag and cut down on plastic waste.
Revision Date: 7/6/2011
Get the latest news about this multi-year project to expand and improve our emergency water supply system.
Revision Date: 7/6/2011
Account Representative Catherine Elvert talks about how much water is used outdoors in summer and the easy ways to use water more efficiently.
Revision Date: 7/6/2011
Use this handy list to remind yourself about all the items that can be recycled, and which ones cannot.
Revision Date: 7/6/2011
A summary of the brief announcements appearing on the front of the July utilities bills. Keep informed about important notices and events!
Revision Date: 7/6/2011
Senior Resource Planner Nico Procos talks about the local and regional staff who work together to to be sure you have water when you turn on your tap.
Revision Date: 7/6/2011
Come join the party celebrating the reopening of the newly remodeled Downtown Palo Alto Library.
Revision Date: 5/31/2011
Utilities Account Representative Andrea Hart talks about her love of hiking and how her work with residents to improve their energy efficiency helps keep the great outdoors great.
Revision Date: 5/31/2011
This brochure informs our customer-owners about the specific sources of their Utility's electricity supply during 2010. Charts compare Palo Alto's power mix to that of the state of California as a whole.
Revision Date: 5/31/2011
A summary of the brief announcements appearing on the front of the June utilities bills. Keep informed about important notices and events!
Revision Date: 5/31/2011
This is the 2010 annual report, as required by law, providing the latest data on sources and content of Palo Alto's water supply. Additional information on water use and conservation is included.
Revision Date: 5/31/2011
Latest gas safety brochure describing what you need to know and do to protect yourself and your family. Detailed information and handy lists of who to call for what makes this brochure a keeper!
Revision Date: 5/4/2011
Got bugs? Get rid of them using less toxic pest control methods available at all the places on this handy list of local garden suppliers.
Revision Date: 5/4/2011
Utilities Solar Engineer Lindsay Joye comes from the perspective of both a City employee and City resident to explain how and why she helps customers navigate the process of installing solar technologies.
Revision Date: 5/4/2011
A copy of the announcements of important information and events that appears on the monthly utilities bill.
Revision Date: 5/3/2011
Take a self-guided tour celebrating the diverse styles of local bay-friendly gardens on Sunday May 15th.
Revision Date: 3/30/2011
Help the environment and make money at Palo Alto's citywide yard sale. We make it easy for you to be a savvy seller or smart shopper.
Revision Date: 3/30/2011
Use this handy information in chart form to figure out the type of lighting that is most efficient for your needs. Also, get an update on new California lighting standards.
Revision Date: 3/30/2011
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of all those announcements for the month of April 2011.
Revision Date: 3/30/2011
Leon Timmons, from our Customer Services Center, talks about all the programs available to help Palo Altans who need assistance with paying their utilities bills.
Revision Date: 3/30/2011
In honor of Earth Day 2011, this handy guide to "green" activities lists events occurring in April and beyond, plus provides tips, resources and coupons for free products.
Revision Date: 3/1/2011
Residents who receive home energy reports can learn how to use them to discover how big differences in energy costs come from small changes in lifestyle. Harness the power in knowing what you use.
Revision Date: 3/1/2011
These announcements of important news and noteworthy community events appear on the monthly Utilities bill.
Revision Date: 3/1/2011
Workshops on Gardening for Spring 2011
Revision Date: 2/16/2011
Don't take the expensive, dangerous risk of digging any kind of hole or trench without knowing what pipes may lay below. Read on for easy ways to avoid any problems.
Revision Date: 2/2/2011
Let these talking recyclable items clue you in about what goes where and help you on your way towards zero waste.
Revision Date: 2/2/2011
Get free tree removal and rebates on replacement trees when you have a private tree interfering with electric power lines. Read all the details on the City's program, run in partnership with CANOPY.
Revision Date: 2/2/2011
Your pet may be lapping up the dripping water, but unnoticed leaks are bad news for you and your wallet. Get the facts and then start fixing!
Revision Date: 2/2/2011
Each month a series of informational and event announcements appears on your utilities bills. Here is a copy of them for this month.
Revision Date: 2/2/2011
Get the complete low-down on all the rebate programs and other services available to you to reduce your energy and water costs while improving your home's comfort and value. This newly revised brochure is your one-stop resource management shop!
Revision Date: 12/29/2010
Get cash for installing systems to collect rainwater and prevent flooding! Read more to learn all about available rebates.
Revision Date: 12/29/2010
Each month a series of informational and event announcements appears on your utilities bills. Here is a copy of them for this month.
Revision Date: 12/29/2010
Act now to get your winter gas usage under control. Review this list of easy and specific ideas for how to do that and get rebates, too.
Revision Date: 12/1/2010
Many electronics use more electricity than you think, so discover all the smart ways you can minimize the bill impact of the gifts you buy.
Revision Date: 12/1/2010
Important new State and Palo Alto legal requirements regarding the installation of smoke and carbon monoxide alarms at time of sale, in all rental dwellings and in new construction and remodels---effective January 1st!
Revision Date: 12/1/2010
Help the street sweepers keep your street free of clutter and debris by following some simple guidelines. Read on for details...
Revision Date: 11/4/2010
Sudden financial hardship can happen to anyone. Learn how you can make a small donation to help pay the utilities bill for someone in need.
Revision Date: 11/4/2010
Bring in a string of working incandescent holiday lights and trade them for a free new box of energy-efficient LED lights...get all the details here.
Revision Date: 11/4/2010
Look over these top three ways to make a big difference in your energy costs, your comfort and your contribution of greenhouse gases...it's easy!
Revision Date: 11/4/2010
See the messages that are printed on this month's Utilities bills for important information and announcements of local community events.
Revision Date: 11/4/2010
You can go a long way towards keeping your sewers working smoothly by simply avoiding putting non-degradable items down your sink or toilets. Read for details on proper disposal and a better understanding of your own and the City's responsibilities for maintaining sewer lines.
Revision Date: 10/6/2010
An expression of appreciation from Utilities meter readers to customers who take steps to trim vegetation, control pets and otherwise keep meters accessible; info on "read your own meter" program is provided.
Revision Date: 10/6/2010
Your vote counts! And this time, in addition to other important issues, there are two items that directly affect the City of Palo Alto, measures R and S.
Revision Date: 10/6/2010
Tips and resources for you to prepare for handling winter storm weather and ways to get information and help during a storm if you need it.
Revision Date: 10/6/2010
Learn all the specific details on the changes to the refuse collection rates that took effect October 1st. Also review the full range of refuse services offered and read about plans for rate review in the future.
Revision Date: 10/6/2010
Dispose of your old mercury thermometers safely all during the month of October by taking advantage of convenient drop-off sites set-up very nearby.
Revision Date: 10/6/2010
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of those announcements for the month of October 2010.
Revision Date: 10/6/2010
For this one month only some customers may get a higher than usual bill due to a re-synchronization of the number of service days for all the different utilities. Read this letter for full details.
Revision Date: 9/7/2010
If you've done the simple energy efficiency improvements, you may be ready to take your efforts to the next level and really make an impact.
Revision Date: 9/2/2010
Sign up for My Utilities Account and use our online services to make reviewing and paying bills a breeze.
Revision Date: 9/2/2010
The Zero Waste program offers a variety of online tools to make it easy for you to figure out "what goes where" when you recycle.
Revision Date: 9/2/2010
Use this handy list of suppliers to get non-toxic products to rid your home and garden of unwanted pests.
Revision Date: 9/2/2010
Browse this monthly listing of important announcements and current events which appears on the back of the utilities bills.
Revision Date: 9/2/2010
Get the full low-down on the City's FY 2011 budget situation. Learn what is being done to cut costs while maintaining as much as possible of the broad spectrum of services Palo Altans now enjoy.
Revision Date: 7/28/2010
Good news! There will be no rate increases this year for electric, gas, water or sewer services. See insert for full details, links and ideas for reducing your utilities bill.
Revision Date: 7/28/2010
Save money this summer while still keeping your house cool with these alternatives to using expensive air-conditioning systems.
Revision Date: 7/28/2010
Every year the City of Palo Alto Utilities reports on the various sources for its electric supply purchases. You can see all the details of this "power content" here.
Revision Date: 7/20/2010
A summary of the brief announcements appearing on the front of the July utilities bills. Keep informed about important notices and events!
Revision Date: 7/16/2010
A message from the Environmental Protection Agency's Water Sense Program reminding you of the difference your small water-saving actions can make.
Revision Date: 7/1/2010
Learn how to have your old, working refrigerators hauled away and recycled for free, plus get a $35 rebate for doing it! Also, find out about rebates up to $50 available for purchasing a new, efficient refrigerator.
Revision Date: 7/1/2010
Visit our online site as indicated, take a fun quiz that provides some surprising insights into your energy and water usage and then click a button to be sent a free kit full of easy-to-install items. Read for details.
Revision Date: 6/1/2010
Get answers to some of the most frequently asked questions about what you can recycle and how best to do it. CORRECTION: please note there is a wrong phone number in Question Two on this flyer---GreenWaste is at (650) 493-4894.
Revision Date: 6/1/2010
This document contains a copy of all the brief but important announcements printed on the Utilities bills issued in the month of June---don't miss them!
Revision Date: 6/1/2010
Energy Saving Quick Tip Sheet
Revision Date: 5/27/2010
Test Your Knowledge Flyer
Revision Date: 5/27/2010
Everything you always wanted to know about your natural gas service, gas pipelines, gas safety and who to call when for gas-related emergencies and problems.
Revision Date: 4/30/2010
Recycling is fast and easy when you have a clear idea of what is and isn't recyclable. Use this handy list to be sure you're not sending anything to our landfills that should have been popped into your blue recycle bin!
Revision Date: 4/30/2010
Say goodbye to those environmentally-damaging polystyrene foam "take-out" containers. Palo Alto once again takes the lead, with its restaurants agreeing to switch to recyclable containers instead.
Revision Date: 4/30/2010
Discover how solar energy can provide electricity to your home, heat your water and put money in your pocket, all with the help of City programs and rebates.
Revision Date: 4/30/2010
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of those announcements for the month of May 2010.
Revision Date: 4/30/2010
Understand more about exactly what your utilities bill charges are paying for and the ways you can have an impact on the amount of your bill.
Revision Date: 4/30/2010
A guide to places selling less toxic products to help you have a healthier home and garden.
Revision Date: 3/31/2010
Get a comprehensive update on the construction and remodeling of some of Palo Alto libraries and community centers.
Revision Date: 3/31/2010
Rebates available---an easy way to put money in your pocket and help relieve stress on the City's storm drain system.
Revision Date: 3/31/2010
Get some great tips, ideas and workshop information to help you re-think your garden strategy as the days warm up.
Revision Date: 3/31/2010
Our annual Earth Day newsletter loaded with facts and suggestions for helping you save money and save the planet has been uploaded in three parts for easy web viewing. This section focuses on things you can do to help the Palo Alto community.
Revision Date: 3/3/2010
Our annual Earth Day newsletter loaded with facts and suggestions for helping you save money and save the planet has been uploaded in three parts for easy web viewing. This section focuses on things you can do at home, plus includes the Earth Day Week Events calendar.
Revision Date: 3/3/2010
Our annual Earth Day newsletter loaded with facts and suggestions for helping you save money and save the planet has been uploaded in three parts for easy web viewing. This section focuses on things you can do to help your neighborhood.
Revision Date: 3/3/2010
A major project to improve Palo Alto's Emergency Water Supply and Storage capacity has been underway for some time. Read this informative update of what is completed, what is yet to be done and how the project may impact you.
Revision Date: 3/3/2010
Determine if you have trees eligible for the Right Tree-Right Place program, a cooperative effort between City Departments and the Canopy Organization to remove and replace trees that interfere with power lines. Also learn more about Canopy and the many tree-support services it offers the Palo Alto community.
Revision Date: 3/3/2010
A summary of the brief announcements appearing on the front of the March utilities bills. Keep informed about important notices and events!
Revision Date: 3/3/2010
Each month a series of brief announcements appears on each customer's utilities bill; this document is a summary of those announcements for the month of February 2010.
Revision Date: 2/3/2010
It is truly possible to get Palo Alto down to "zero waste" but everyone must do their part. Zero Waste means more than just recycling...read here about the City's Zero Waste philosophy and how you can help implement it.
Revision Date: 1/28/2010
Join us for fun sessions where you can learn ways to garden, compost, create mulch and more...all in a manner that minimizes hazards to our beautiful baylands.
Revision Date: 1/28/2010
Reminders about when, why and where to call and have utilities lines and pipes identified BEFORE you or your contractor begins digging any kind of hole or trench. Avoid costly mistakes!
Revision Date: 1/28/2010
Get the lowdown on the best new lighting options available for brightening your home while reaping big energy savings.
Revision Date: 1/28/2010
Once you've gotten some reusable grocery bags, the trick is remembering to bring them into the store! Now a handy kit is available full of techniques and tools to remind you to bring your own bag and help Palo Alto reach its goal of zero waste.
Revision Date: 12/31/2009
Learn all about why residents should participate in one of the free regional "paper shredding events" and all the details of when, where and how to do it.
Revision Date: 12/31/2009
High winter gas bills shouldn't leave you in the cold--see the range of measures you can take to stay comfy and keep bills low.
Revision Date: 12/2/2009
Have more money to do what you want by taking advantage of the savings from using appliances more efficiently and from buying new ones to replace old energy hogs. Plus get rebates!
Revision Date: 12/2/2009
Safety Tips for emergency situations during winter storms, including best ways to prepare and how to respond to power outages.
Revision Date: 12/2/2009
Sign up now for Summer 2010 programs, classes and camps from the Department of Community Services.
Revision Date: 11/5/2009
Come to City Hall in December and exchange an old string of incandescent holiday lights for a box of new LED lights.
Revision Date: 11/5/2009
Your carbon footprint can be reduced when you join the Palo Alto Green alternative energy program. See how easy it is to make a difference.
Revision Date: 11/5/2009
To fight global warming, everyone needs to do their part and one easy way to make a big difference is joining the Palo Alto Green renewable energy program.
Revision Date: 11/5/2009
Give the gift of a special experience---it will mean more and there'll be no box to add to the trash.
Revision Date: 11/5/2009
Give the gift of a special experience---it will mean more and there'll be no box to add to the trash.
Revision Date: 11/5/2009
Avoid spewing excessive pollutants into our air and waterways with proper use of wood burning fireplaces.
Revision Date: 11/5/2009
Learn about the importance of keeping your meters accessible and best ways to do that. Also find out about recent changes to meter-reading routes and how they may affect the timing and amount of your next Utilities bill.
Revision Date: 10/7/2009
Questions and answers about the new business license tax to be phased in starting in January 2011.
Revision Date: 10/6/2009
Your big carbon footprint is showing! Reduce it by using renewable electric power via the Palo Alto Green program.
Revision Date: 10/6/2009
Information on rebate program for installing devices to minimize runoff into storm drains.
Revision Date: 10/6/2009
Extensive list of tips, suggestions and resources for preparing for and coping with winter storms, floods and other bad weather.
Revision Date: 10/6/2009
Now is the perfect time to take action against high winter gas bills. Don't let your home waste your money any longer! Follow some simple suggestions for starting down the road to energy efficiency and reduced costs.
Revision Date: 8/20/2009
Palo Alto's new Sewer System Managment Plan will make our city's high quality sewer services better than ever. Here's how you can help us keep things flowing smoothly.
Revision Date: 8/20/2009
The City of Palo Alto provides a clearinghouse of information on community resources in a variety of areas including Education, Health Care, Mental Health Care, Housing, Childcare and more. Learn about the Family Resources program and how it can help you.
Revision Date: 8/20/2009
Palo Alto's new hauler, GreenWaste of Palo Alto, has gotten off to a great start since taking over our refuse and recycling collection last July. Here are some answers to common questions about how the new pick-up system works.
Revision Date: 8/20/2009
City-trained and certified volunteers will provide free, confidential mediation services for all kinds of disputes ranging from landlord-tenant issues to consumer problems to conflicts between neighbors or at the workplace. Find out how individuals and groups can take advantage of this service.
Revision Date: 8/20/2009
Learn about this voluntary program where you can make a donation through your utilities bill to help your Palo Alto neighbors pay their utilities bill in times of unexpected hardship.
Revision Date: 8/20/2009
Lots of us have reusable bags in the car, but that's only the first step. You've got to remember to bring it everywhere you shop! Here are some suggestions on how to do that and why it is important.
Revision Date: 8/20/2009
Visualize just how much water you use---and how much you can save by taking simple actions to cut indoor and outdoor water use.
Revision Date: 7/29/2009
Overview of the details about shopping for fresh produce and other items at the new weekly Palo Alto Community Farmshop
Revision Date: 7/29/2009
Learn about the environmentally-correct and safe way to get rid of drugs that have expired or are unwanted.
Revision Date: 7/29/2009
Overview of philosophy behind recycling program's Zero Waste campaign.
Revision Date: 7/29/2009
Come watch over 10,000 athletes from all across the United States this August at Stanford at the amazing National Senior Summer Games. Volunteers also needed to make this great event run smoothly.
Revision Date: 6/23/2009
Every quarter the City of Palo Alto Utilities reports on the various sources for its electric supply purchases. You can see all the details of this "power content" here.
Revision Date: 6/23/2009
Read about all the rate changes that will take effect July 1, 2009 and the impacts on average utilities bills. Learn about ideas and programs available to help you manage your utility costs.
Revision Date: 6/23/2009
This summer take advantage of Smart Energy rebates from the City to transform your home into an energy-efficient abode that saves you money and helps the planet. Whether you want to take small steps or make big changes, we have incentives for you.
Revision Date: 6/4/2009
A guide to proper and safe disposal rules for sharp objects, typically used for medical purposes, such as needles, syringes and lancets.
Revision Date: 6/4/2009
Letting your lawn go thirsty so you don't have to. Drought update and information on rebates for water-efficient landscape changes.
Revision Date: 6/4/2009
Annual report describing all of the City of Palo Alto's water sources, water content, conservation and related issues.
Revision Date: 6/4/2009
You are invited to attend these FREE workshops to help you learn more about energy efficiency, water wise landscaping and new solar technologies.
Revision Date: 4/16/2009
Although it is rare that a major natural gas leak will go undetected for long, we want to provide reliable delivery of gas and help you stay safe around natural gas pipelines in your community.
Revision Date: 4/16/2009
Choose less toxic product for the healthy home and garden.
Revision Date: 4/16/2009
Pay your monthly City of Palo Alto Utilities bill directly from your checking account through our free and convenient Automatic Bank Drafting service.
Revision Date: 4/16/2009
Starting July 1, 2009, you’ll see a new truck in your neighborhood. GreenWaste of Palo Alto is the City’s new contractor for waste collection, transportation and processing services.
Revision Date: 4/16/2009
Last Updated: Dec 31, 2014
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