In-Flight Projects

The Information Technology Department has a number of very exciting projects currently in progress. The 2013 calendar year is expected to be one filled with positive transformation fueled by wonderful innovation.

Appearing on the list below are some of the investment and maintenance projects scheduled for 2013 that:

Will take over six months in duration
costs over $100,000, or
is a City Council priority

Investment Projects

City Manager:

Email Signature Standardization - Deploy solution for standard email signatures that incorporates the City brand.

City Wide:

Project Graffiti - Mobile Civic Engagement - Implement a mobile application to enable the public to engage with their local government. This initial solution will provide capabilities for anyone to report relevant infrastructure issues and to submit non-emergency requests to the City of Palo Alto via a smartphone device.
Cogswell Plaza Wireless - Install free public wireless at Elinor Cogswell plaza.
SalesForce Chatter Implementation - City--wide Chatter implementation for city staff to network and collaborate.
e911 Implementation - Implement e911 telephone services that will enable dispatch to granularly determine employees' location when calling 9-1-1.

Community Services:

On-Line Ticketing System for Childrens Theatre - Implement a fully automated online ticketing system for the Childrens theatre to enable consumers to order and print tickets online.

Fire:

FuzeBox Implementation - Implement a cloud--based collaboration tool for webinar hosting, video and audio conferencing, content sharing including full HD video streams, site branding and meeting recording.

Information Technology:

PPM-PMO Application Services - Procurement and installation of Project Portfolio Management/Project Management Office cloud-based solution to improve the overall project management process and increase value delivery.

Library Services:

Technology for New Mitchell Park Library & Community Center - Iimplementation of all of the necessary technology for the new Mitchell Library and Community Center location opening.
Library Computer System Software - Replace existing software to new state--of--the--art integrated library system to manage library transactions and operations.
Digital Signage Implementation - Implement digital signage for Mitchell Park, Public Works and Library.

Planning & Community Environment:

Development Center Blueprint Technology Enhancements - Implement technology Enhancements that will directly improve the efficiency and effectiveness of the Development Center staff. Some areas of enhancement include: Install a Walk-In Queuing System, Convert of current Accela reports to Crystal Reports, Configure and Implement of Accela interface, Configure and Implement of Citizen Access, Create Web Self Service and Publications Sites, Create a functioning GIS and Accela Interface, Permit Centric Mobile Applications, Online Plan Review System, Permit Document Management System.

Police:

Public Safety Computer-Aided Dispatch: Tri-City CAD - Implementation of network to support the effort of information sharing between 9-1-1 centers in Palo Alto, Mountain View and Los Altos.

Public Works:

Infrastructure Management System - Impletment an Infrastructue Management System (IMS) to maintain an up-to-date inventory of the City's infrastructure, its catch-up and keep-up needs, and available funding. Such a management tool will support ongoing staff and Council attention to infrastructure budgeting, planning, and accountability.
Facility Utilities Usage Tracking Software - Purchase a Utilities tracking software to monitor our utility consumption of all our facilities in Palo Alto.

Utilities:

Implementation of Restructured Tiered Rates on Bills - This is a software modification project for the customer information and billing system. The project will require significant programming to upgrade the SAP billing system allowing for new and revised rate structures.

Maintenance Projects

Administrative Services:

Parking Permit System - Replace the current Parking Permit system and to provide customers with an on-line presence which they can apply for, track, and pay for their parking permit requests.