Utilities Operations Office Municipal Service Center 3201 East Bayshore Rd. Palo Alto, CA 94303 Electric Phone: 650-496-6934 Fax: 650-493-8427 Water, Gas, Wastewater Phone: 650-496-6982 Fax: 650-496-6924 Hours: Mon-Fri 7:00-3:30pm
Utilities Engineering - is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems and provides assistance to the operating departments. The capital improvement plans include: performing system refurbishment, plans for connecting new customers, and preparing specifications and standards for utility equipment and construction. Customers would contact this division for information on:
Processing and planning new utility customer service connections.
Ongoing utility projects.
Utility specifications and standards.
Electric & Water-Gas-Wastewater Operations -are responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater distribution systems. Customers would contact this division for information on:
Electric, water, gas, and wastewater service interruptions.
Street light and traffic signal outages.
Fiber optic outages.
All Utility projects within the City's public right of way (including gas services up to and encompassing the gas meter) shall conform to the Water, Gas & Wastewater Standards and Electrical Requirements contained in these web pages and the Public Works Standards unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division.
New Construction If you need a new Electric, Water, Gas or Wastewater service or meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here for information.
