City of Palo Alto Homepage
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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm (Closed Alt Fri.) 
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UTILITY EMERGENCIES: 911
GAS LEAKS: 329-2579
Power Outage Info: 496-6914
Residential Services

The City of Palo Alto has many programs to help you save money and help the environment. You can make the world a better place by using our water and energy efficiency programs, PV Partners rebate, Solar Water Heating incentive, on-line energy audits, and so much more.

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Our secure customer service website provides access to your account from your own computer. You can view financial and consumption information and use  the following services:

  • View your account's current balance and due date
  • Access your billing history including payments and charges
  • See historical usage data
  • Update or add your phone number and/or e-mail
  • Send a secure message about your account

Updates to the landscape water efficiency ordinance.

Sustainability
Climate Protection Measures

The City of Palo Alto Utilities has programs to reduce greenhouse gas production. In addition, long-term plans exist to increase the percentage of renewable energy in both the electric and gas portfolio, increase recycled water use, and enhance customer involvement in efficiency and renewable energy programs.

Paying My Bill

Rebates and Programs

Renewable Energy

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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays