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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm (Closed Alt Fri.)
Paying My Bill

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship.

Ways We Can Help You Pay Your Bill

Other Information That Can Be of Help

How Do I Contact the Right Person?

Let Us Hear From You!
We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: 650-329-2161
Fax: 650-617-3142

Hours:
Mon-Thu 7:30 - 5:30 pm
Fri 8-5 pm

E-mail:
UtilitiesCustomerService@cityofpaloalto.org
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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays