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Utilities Rules and Regulations

Here is a listing of the current rules and regulations for City of Palo Alto Utilities (CPAU) customers, as approved by City Council through the annual budget process. These utility rules and regulations will be updated as changes occur; the last update was July 1, 2007.

If you have specific questions on CPAU rates, rules and regulations, please call the
Customer Service Center at 650-329-2161.

Items listed below are found in the the Utilities Publications section of this website.  See link at bottom.

UTILITY RULES & REGULATIONS in Palo Alto

RR 1 - Adoption of Rules

RR 2 - Definitions and Abbreviations

RR 3 - Description of Services

RR 4 - Application for Service

RR 5 - Contracts

RR 6 - Establishment and Reestablishment of Credit

RR 7 - Deposits

RR 8 - Access to Premises

RR 9 - Discontinuance and Restoration of Service

RR 10 - Meter Reading

RR 11 - Billing, Adjustments and Payment of Bills

RR 12 - Natural Gas Direct Access 

RR 13 - Shortage of Supply and Interruption of Delivery of Electricity, Gas, Water and Fiber Optic Continuity

RR 14 - Emergency Energy Usage Restrictions

RR 15 - Metering

RR 16 - Line Extensions

RR 17 - Conversion of Underground 

RR 18 - Electrical Service Connections and Facilities on Customer's Premises

RR 19 - Direct Access

RR 20 - Special Electric Utility Regulations

RR 21 - Special Water Utility Regulations

RR 22 - Special Gas Utility Regulations

RR 23 - Special Wastewater Utility Regulations 

RR 24 - Special Recycling and Refuse Utility Regulations

RR 25 - Special Storm and Surface Water Drainage Utility Regulations 

RR 26 - Fiber Optic Service Connections and Facilities on Customer's Premises 

RR 27 - Generating Facility Interconnections



( visit Utilities Publications )

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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays