City of Palo Alto Homepage
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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm (Closed Alt Fri.)
Utilities News
Reduce High Winter Gas Bills
Act now to stay comfortable during the colder weather while lowering natural gas costs.
[more]
Emergency Water Supply Wells Project - Eleanor Pardee Park and Library/Community Gardens Project WS-08002
Emergency Water Supply Wells Project - Eleanor Pardee Park and Library/Community Gardens Project WS-08002
[more]
Business Customer Efficiency Program Survey
Business Customers:  Help us find ways to give you better energy efficiency programs by filling our on-line survey!
[more]
Water Saving Info
Alternatives to lawn and other ways to reduce water waste.
[more]		Don't waste water. Avoid run-off.
Information About Utility Rates
Information about electric, natural gas, water, refuse, storm drain, and sewer connection fees
( Visit the utility home page )
[more]
My Utilities Account is Currently Unavailable
To See Information About Your Utility Usage and Bill On-Line
[more]
PaloAltoGreen Program
The affordable way to support 100% clean wind and solar power. 
( visit the paloaltogreen home page )
[more]		Windmill
Project PLEDGE Donations Welcome
By making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.

[more]
Backflow Prevention Devices for Customers

Information, test reporting forms and lists of qualified testing companies for your legally-required backflow prevention devices.
[more]
Residential Natural Gas and Electric Utility Bills Comparison with PG&E
Information comparing average residential natural gas and electric bills between the City of Palo Alto Utilities and those at Pacific Gas and Electric Company
( View PDF )
[more]
Saving Energy In the Summer
Tips on Ways to Save Energy in the Summer
( View PDF )
How Can a Renter Save Energy and Water
As a renter, you can't make major upgrades to your home.  How can you save water and energy?
[more]
Why Do I Have a New Utility Account Number?
Utility customers were assigned new account numbers when the City launched its new utilities billing system in May. 
[more]
Recycled Water System Facility Plan and Mitigated Negative Declaration
The Facility Plan and Mitigated Negative Declaration (MND) for the Recycled Water System is Available
[more]
Classic Residence by Hyatt Becomes PaloAltoGreen Member
Classic Residence by Hyatt in Palo Alto will purchase renewable energy through PaloAltoGreen.
[more]
City Purchases In-Town Solar RECs for PaloAltoGreen
Renewable Energy Certificates from the large solar PV system at Roche to be used for green program
[more]
Sign Up Now Palo Alto CANS
Service to Send You Emergency Information Quickly
( visit the emergency information home page )
[more]
LED/Induction Streetlight Pilot Project
CPAU installed LED and Induction Streetlights the first week of July. 
[more]
Photovoltaic (PV) Partners Program

CPAU customers can get rebates for installing solar photovoltaic (PV) systems.


( pv forms and downloads )
[more]
Utilities Financial Assistance Programs
The City of Palo Alto has ways to help you with utility costs if you are experiencing financial hardship. 
[more]
Residential New Construction Incentive
Get a rebate for constructing an energy and water efficient home in Palo Alto.
[more]
About the Utilities Advisory Commission
The Utilities Advisory Commission is charged with providing advice to the City Council on electric, gas and water resources; joint action projects with other entities; and the environmental implications of utility projects, conservation and demand management.
[more]
Compact Fluorescent Lights and Mercury
Frequently Asked Questions about CFLs, their mercury content, and how to dispose of the bulbs.
[more]
How To Keep Your Sanitary Sewer Working Properly
Ways to prevent sewer backups and avoid expensive emergency plumbing.
[more]
Utilities Customer Meter Reading Form
Take your own meter reading and send it to us
( go to the form )
[more]
Emergency Water Supply and Storage Project
Learn more about the Project and the November 2007 Ballot Measure
( emergency water supply and storage faq page )
[more]
Water Conservation - Residential
Learn about residential Water Conservation rebates and programs as well as getting an update on current state and local water conditions.
( visit the utilities rebates and programs page )
[more]
Commercial and Industrial Energy Efficiency Installation Program
 

Expert engineering support is available at no cost to you. We will help you identify and implement energy efficiency upgrades to lower energy  and improve your facility's operations and maintenance.


[more]
Gas Meter Removal
Customers with natural gas meters who do not use the service may request a meter removal.
[more]
Furnace Replacement
Financial calculator on the payback to replace a furnace.
( visit the development center )
[more]
Sewer System Management Plan
Find out about the City's wastewater collection system (sewer system) management plan.
[more]
Are You Wasting Energy with Phantom Loads?
Many televisions and other electronic equipment use almost as much power when they are off as when they are on.  Find out how to avoid wasting energy through this "phantom load."
[more]
Whom to Contact Directory
Contact information
[more]
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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays