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|  | | All About Your Utilities
Learn more about Palo Alto’s homegrown utility services, its recent accomplishments and future plans.
Item Dated: 07/01/2007 | | |
| Before you dig...
Who to call to avoid accidentally damaging underground utilities.
Item Dated: 01/14/2009 | | |
| Rate Assistance Program Application
Downloadable application for the Utilities Department's Rate Assistance Program, which offers rate reductions for customers with proven financial and/or medical need.
Item Dated: 11/19/2009 | | |
| Sewer System Management Plan
This Sewer System Management Plan (SSMP) describes the City of Palo Alto’s wastewater collection system management activities. The purpose of these activities is to:
1. Maintain and improve the condition of the collection system infrastructure,
2. Control infiltration/inflow (I/I) and provide appropriate sewer capacity, and to
3. Minimize the number and impact of sanitary sewer overflows (SSOs) that occur.
Item Dated: 07/13/2009 | | |
| Utilities at a Glance
This is the pdf version of the updated Utilities at a Glance brochure that gives a general overview of the City's various utility operations (electric, gas, water, wastewater and refuse/recycling) and some basic resource usage and contact information.
Item Dated: 08/13/2009 | | |
Bill Inserts
A collection of recent utilities bill inserts in PDF format. The months are listed alphabetically, not chronologically.
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| July 2009 Rate Changes Announcement
Read about all the rate changes that will take effect July 1, 2009 and the impacts on average utilities bills. Learn about ideas and programs available to help you manage your utility costs.
Item Dated: 06/23/2009 | | |
| July 2009 National Senior Summer Games
Come watch over 10,000 athletes from all across the United States this August at Stanford at the amazing National Senior Summer Games. Volunteers also needed to make this great event run smoothly.
Item Dated: 06/23/2009 | | |
| July 2009 Power Content Label
Every quarter the City of Palo Alto Utilities reports on the various sources for its electric supply purchases. You can see all the details of this "power content" here.
Item Dated: 06/23/2009 | | |
| June 2009 Home Efficiency Make-Over
This summer take advantage of Smart Energy rebates from the City to transform your home into an energy-efficient abode that saves you money and helps the planet. Whether you want to take small steps or make big changes, we have incentives for you.
Item Dated: 06/04/2009 | | |
| June 2009 Water Quality Report 2008
Annual report describing all of the City of Palo Alto's water sources, water content, conservation and related issues.
Item Dated: 06/04/2009 | | |
| May 2009 - FREE Summer Workshops
You are invited to attend these FREE workshops to help you learn more about energy efficiency, water wise landscaping and new solar technologies.
Item Dated: 04/16/2009 | | |
| May 2009 - Gas Safety
Although it is rare that a major natural gas leak will go undetected for long, we want to provide reliable delivery of gas and help you stay safe around natural gas pipelines in your community.
Item Dated: 04/16/2009 | | |
| May 2009 - Got Bugs?
Choose less toxic product for the healthy home and garden.
Item Dated: 04/16/2009 | | |
| May 2009 - There’s a New Truck in Town
Starting July 1, 2009, you’ll see a new truck in your neighborhood. GreenWaste of Palo Alto is the City’s new contractor for waste collection, transportation and processing services.
Item Dated: 04/16/2009 | | |
| October 2009 Helping Meter Readers
Learn about the importance of keeping your meters accessible and best ways to do that. Also find out about recent changes to meter-reading routes and how they may affect the timing and amount of your next Utilities bill.
Item Dated: 10/07/2009 | | |
| October 2009 Palo Alto Green
Your big carbon footprint is showing! Reduce it by using renewable electric power via the Palo Alto Green program.
Item Dated: 10/06/2009 | | |
| October 2009 Winter Preparedness
Extensive list of tips, suggestions and resources for preparing for and coping with winter storms, floods and other bad weather.
Item Dated: 10/06/2009 | | |
| September 2009 Act Now to Lower Winter Gas Bills
Now is the perfect time to take action against high winter gas bills. Don't let your home waste your money any longer! Follow some simple suggestions for starting down the road to energy efficiency and reduced costs.
Item Dated: 08/20/2009 | | |
| September 2009 Family Resources Available
The City of Palo Alto provides a clearinghouse of information on community resources in a variety of areas including Education, Health Care, Mental Health Care, Housing, Childcare and more. Learn about the Family Resources program and how it can help you.
Item Dated: 08/20/2009 | | |
| September 2009 GreenWaste Collection Reminders
Palo Alto's new hauler, GreenWaste of Palo Alto, has gotten off to a great start since taking over our refuse and recycling collection last July. Here are some answers to common questions about how the new pick-up system works.
Item Dated: 08/20/2009 | | |
| September 2009 Palo Alto Mediation Program Available for Free
City-trained and certified volunteers will provide free, confidential mediation services for all kinds of disputes ranging from landlord-tenant issues to consumer problems to conflicts between neighbors or at the workplace. Find out how individuals and groups can take advantage of this service.
Item Dated: 08/20/2009 | | |
| September 2009 Project Pledge
Learn about this voluntary program where you can make a donation through your utilities bill to help your Palo Alto neighbors pay their utilities bill in times of unexpected hardship.
Item Dated: 08/20/2009 | | |
| September 2009 Remember to Bring Your Own Bag
Lots of us have reusable bags in the car, but that's only the first step. You've got to remember to bring it everywhere you shop! Here are some suggestions on how to do that and why it is important.
Item Dated: 08/20/2009 | | |
Business
Services for commercial customers, including information about LEED certification, LED and small-scale generation technologies. Learn to manage office data centers and plug loads as well as how to do your own Walk-Through Energy Audit of your business. Additional publications relevant to businesses can be found below in the sections labeled Fiber Programs, Commercial Advantage programs, PV Partners and Commercial Utilities Rates.
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| Commercial Customer LEED Certification Workshop slide show
This is a copy of the presentation slides from the workshop offered by Utilities Marketing Services to our commercial customers on LEED certification. These slides are meant to be used by customers who attended this workshop and not the general public.
Item Dated: 07/16/2009 | | |
| Draft EIR
Draft EIR for Emergency Water Supply and Storage Project
Item Dated: 07/24/2007 | | |
| Right Lights+ Flyer
Information on the Right Lights+ Energy Efficiency Program for Businesses
Item Dated: 09/18/2008 | | |
Commercial Advantage Program
We're offering rebates on a range of eligible equipment for every kind of business, so you can choose from our menu of eligible technologies and add up your benefits.
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| Chiller Rebate Description Catalog
A catalog of chiller descriptions and details on the procedure to apply for a rebate for installation of a high-efficiency chiller
Item Dated: 02/03/2009 | | |
| Eligible List for Two Speed Pool Controller Models
"NEW" Pool Products Eligible for Rebates - 2009 Two-Speed Controller Eligibility List - A two-speed controller must be purchased along with a two-speed or variable-speed pool pump and motor in order to qualify for the rebate.
Item Dated: 07/21/2009 | | |
| Eligible List of Two Speed Pool Pump Motor models
"NEW" Pool Products Eligible for Rebates - 2006 CPAU Two-Speed Pump Motor Eligibility List - Must be a two-speed motor of equal or lesser HP than the HP of the existing single-speed pump and motor (if retrofit applicable)
Item Dated: 07/21/2009 | | |
| Variable Speed Pool Pump and Motor
"NEW" Pool Products Eligible for Rebates - 2006 CPAU Variable-Speed Pool Pump And Motor Eligibility List - Must be a two-speed or variable-speed pump and motor of equal or lesser HP than the HP of the existing single-speed pump and motor (if retrofit applicable) Must install or use a two-speed controller capable of controlling both speeds separately.
Item Dated: 06/28/2006 | | |
| 2009 PV Partners Guidebook
Guidebook for participants in PV Partners photovoltaic installation rebate program
Item Dated: 03/03/2009 | | |
| Interconnection Agreement & Standards
Photovoltaic/Solar and Wind Electric Generating Facilities. Provide your name, installation address, equipment manufacturer and model number, total system output rating in kilowatts-AC, installation date, and contact phone and fax numbers on the agreement.
Item Dated: 07/18/2007 | | |
| Net Energy Metering Agreement
Provide your name, installation address, CPAU electric service account number, mailing address, and contact phone and fax numbers on the agreement.
Item Dated: 07/18/2007 | | |
| Net Metering Billing Explanation
A descripton of how the net metering billing system works for customers who install a photovoltaic system.
Item Dated: 11/12/2009 | | |
| PV Partners Solar Program FAQ
Frequently asked questions about the Utilities Department's program to offer rebates for new photovoltaic (PV) systems
Item Dated: 03/30/2009 | | |
| SB1 Report
CPAU SB1 Report for period 7/1/07 to 3/31/08
Item Dated: 05/08/2008 | | |
| 2008 Final Power Content Label
The final summary of the various power resources used by the City of Palo Alto Utilities in calendar year 2008.
Item Dated: 04/09/2009 | | |
Rates Schedules for Utilities
As part of the City's proposed 2009-10 budget, and after careful consideration of financial revenues, expenses and reserves, the following rate increases took effect in July 2009:
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| Compressed Natural Gas Service
This schedule applies to the sale of compressed natural gas (CNG) at the City-owned natural gas fueling stations to customers who use CNG for fueling CNG vehicles. Utility Rate Schedule G-10
Item Dated: 07/01/2009 | | |
| Municipal Electric Service
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto. Utility Rate Schedule E-18
Item Dated: 07/01/2009 | | |
| Municipal Gas Service
This schedule applies to service buildings and facilities owned and/or operated by the City of Palo Alto and not currently served under G-11 or G-12. Utility Rate Schedule G-6
Item Dated: 07/01/2009 | | |
| Municipal Green Power Electric Service
This schedule applies to service for buildings and facilities owned and/or operated by the City of Palo Alto receiving power under the Palo Alto Green plan. Utility Rate Schedule E-18-G
Item Dated: 07/01/2009 | | |
| Street Lights
This schedule applies to street and highway lighting installations owned by any governmental agency other than the City of Palo Alto. Utility Rate Schedule E-14
Item Dated: 07/01/2009 | | |
| Unmetered Electrical Service
This schedule applies to unmetered service and other miscellaneous Electric Utility fees to various public agencies and private entities. Utility Rate Schedule E-16
Item Dated: 07/01/2009 | | |
| Dark Fiber Licensing Services ( For all new accounts after 9-18-2006 )
This rate schedule applies to customer created after September 18, 2006, and also may be elected at any time by customers existing prior to this date. This rate schedule applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-3
Item Dated: 09/18/2006 | | |
| Dark Fiber Licensing Services ( For existing accounts prior to 9-18-2006 )
This rate schedule applies to customer accounts established prior to September 18, 2006, unless the customer elects to apply the EDF-3 rate to the entire customer account. This rate applies to Fiber Optic services from the City of Palo Alto Utilities (CPAU) pertaining to the City's network (Backbone and associated connections). Utility Rate Schedule EDF-1
Item Dated: 07/01/2009 | | |
| Dark Fiber Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Item Dated: 07/01/2008 | | |
| Electricity - Large Commercial Electric Service
This schedule applies to demand metered secondary electric service for large commercial customers with a maximum demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7
Item Dated: 11/01/2009 | | |
| Electricity - Large Commercial Electric Time of Use Service
This schedule applies to demand metered secondary electric service for commercial customers with a demand of at least 1,000 kilowatts per month per site, who have sustained this demand level at least three consecutive months during the last twelve months, and who have waived electric direct access eligibility. Utility Rate Schedule E-7 TOU
Item Dated: 07/01/2009 | | |
| Electricity - Large Commercial Green Power Electric Service
This schedule applies to demand metered electric service for large commercial customers who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-7-G
Item Dated: 07/01/2009 | | |
| Electricity - Medium Commercial Electric Service
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who have waived electric direct access eligibility. Utility Rate Schedule E-4
Item Dated: 07/01/2009 | | |
| Electricity - Medium Commercial Electric Time of Use Service
This schedule applies to demand metered secondary electric service for commercial customers with a demand between 500 and 1,000 kilowatts who have sustained this level of usage for at least three consecutive months during the most recent 12 month period, and who have waived electric direct access eligibility. Utility Rate Schedule E-4 TOU
Item Dated: 07/01/2009 | | |
| Electricity - Medium Commercial Green Power Electric Service
This schedule applies to demand metered secondary electric service for commercial customers with a maximum demand below 1,000 kilowatts who receive power under the Palo Alto Green plan and have waived electric direct access eligibility. Utility Rate Schedule E-4-G
Item Dated: 07/01/2009 | | |
| Electricity - Small Commercial Green Power Electric Service
This schedule applies to non-demand metered electric service for small commercial customers and master-metered multi-family facilitied receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-2-G
Item Dated: 07/01/2009 | | |
| Natural Gas - Commercial Natural Gas
This schedule applies to non-residential customers who use less than 250,000 therms per year at a single address. Utility Rate Schedule G-2
Item Dated: 07/01/2009 | | |
| Natural Gas - Gas for Electric Generation Services
This schedule applies to customer-owned power generating facilities who have retained gas direct access eligibility. Gas supplied under this schedule is only available for the electric generation portion of the customer’s load purchases.
Item Dated: 02/25/2009 | | |
| Refuse - Commercial Refuse Collection
This schedule applies to all occupied establishments other than domestic dwelling as required by City ordinance. Utility Rate Schedule R-2
Item Dated: 07/01/2009 | | |
| Refuse - Commercial Refuse Collection
This schedule applies to commercial establishments and multi-unit apartment dwellings using refuse containers rented from the contractor. Utility Rate Schedule R-3
Item Dated: 07/01/2009 | | |
| Storm Drain - General Storm Drain and Surface Water Drainage
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Item Dated: 07/01/2008 | | |
| Water - General Non-Residential Water Service
This schedule applies to non-residential water service in the City of Palo Alto and its distribution area. This schedule is also applicable to multi-family residential customers served through a master meter. Utility Rate Schedule W-4
Item Dated: 07/01/2009 | | |
| Water - Irrigation Water Service
This schedule applies to non-residential water service supplying dedicate irrigation meters in the City of Palo Alto and its distribution area. Utility Rate Schedule W-7
Item Dated: 07/01/2009 | | |
| Fire Service Connections
This schedule applies to all public fire hydrants and private fire service connections. Utility Rate Schedule W-3
Item Dated: 11/01/2008 | | |
| Hauled Liquid Waste Charges
This schedule applies to wastes as defined in Rule and Regulation 23. Utility Rate Schedule S-4
Item Dated: 07/01/2002 | | |
| Reclaimed Water Service and Hauling
This schedule applies to all reclaimed water service including reclaimed water available for hauling for uses specified by Order No. 93-160 issued by the California State Regional Water Quality Control Board on December 15, 1993.
Item Dated: 11/01/2008 | | |
| Water Service from Fire Hydrants
This schedule applies to all water taken from fire hydrants for construction, maintenance, and other uses in conformance with provisions of a Hydrant Meter Permit. Utility Rate Schedule W-2
Item Dated: 07/01/2009 | | |
| Electricity - Residential Electric Service
This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto. Utility Rate Schedule E-1
Item Dated: 07/01/2009 | | |
| Electricity - Residential Green Power Electric Service
This schedule applies to separately metered single-family residential dwellings receiving retail energy services from the City of Palo Alto Utilities under the Palo Alto Green plan. Utility Rate Schedule E-1-G
Item Dated: 07/01/2009 | | |
| Natural Gas - Residential Gas Service
This schedule applies to natural gas service to individually metered single family premises, including those separately metered in a multi-family complex. Utility Rate Schedule G-1
Item Dated: 07/01/2009 | | |
| Storm Drain - General Storm Drain and Surface Water Drainage
This schedule applies to all storm and surface water drainage service, excepting only those users and to the extent that they are constitutionally exempt under the Constitution of the State of California or who are determined to be exempt pursuant to Rule and Regulation 25. Utility Rate Schedule D-1
Item Dated: 07/01/2008 | | |
| Customer Deposits
This schedule applies to customers within the City limits of Palo Alto who may or may not be th recorded owner of the real property and are required to provide a deposit by the Utility. Utility Rate Schedule C-2
Item Dated: 07/01/1992 | | |
| Dark Fiber Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's Dark Fiber network (Backbone). Utility Rate Schedule EDF-2
Item Dated: 07/01/2009 | | |
| Electric Service Connection Fees
This schedule applies to all connections, expansions, and upgrades to the City's electric distribution system except those that serve street lighting or traffic signals. Utility Rate Schedule E-15
Item Dated: 08/08/2008 | | |
| Gas Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule G-5
Item Dated: 08/08/2008 | | |
| Residential Rate Assistance Program C-4
This schedule applies to residential premises that qualify for participation in the Utilities Residential Rate Assistance Program (RAP). Utility Rate Schedule C-4
Item Dated: 07/01/2009 | | |
| Service to City Employees C-3
This is the discount for residents who are also City of Palo Alto employees meeting certain eligibility criteria. Utility Rate Schedule C-3
Item Dated: 06/11/2009 | | |
| Utility Service Calls
Service calls and other service work rates. Utility Rate Schedule C-1
Item Dated: 07/01/2009 | | |
| Wastewater Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule S-5
Item Dated: 07/06/2009 | | |
| Water Service Connection Fees
Inside the incorporated limits of the City of Palo Alto and on land owned or leased by the City of Palo Alto. Utility Rate Schedule W-5
Item Dated: 07/06/2009 | | |
| 2008 Residential Customer Survey Report Of Findings
This report summarizes and highlights the findings of City of Palo Alto Public Utilities’ early 2008 survey among residential customers. This is the third time Palo Alto has conducted a survey of this type, with its initial benchmark study first done in 2002, also in conjunction with the CMUA Statewide Survey of Residential Customer Satisfaction.
Item Dated: 06/21/2006 | | |
| Project PLEDGE Application
Application form for persons who want to receive one-time bill payment assistance through the Utilities Project Pledge program.
Item Dated: 09/03/2009 | | |
| Project PLEDGE Donor Form
Form to be completed to make either ongoing monthly donations or a one-time donation to the Utilities Department's Project PLEDGE.
Item Dated: 08/20/2009 | | |
Safety Information
Downloadable Utilities safety publications dealing with Electricity, Gas, Water and Wastewater.
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| Call Before You Dig
General information on calling the city before breaking ground for various projects ranging from landscaping to construction.
Item Dated: 01/14/2009 | | |
| Electrical Safety Tips
Electricity enhances and eases our lives, but can also hurt us through incorrect or careless use.
Item Dated: 07/16/2007 | | |
| Gas Safety Brochure 2009
2009 Revision of Gas Safety Brochure outlining all key contact numbers, precautions to take and awareness issues for residents and businesses to live safely using natural gas.
Item Dated: 05/12/2009 | | |
| Whole House Gas Test
Required upon completion of the installation, alteration, or repair of any gas piping.
Item Dated: 09/29/2008 | | |
| Sewer System Management Plan--Proposed July 2009
This proposed Sewer System Management Plan is a comprehensive document outlining the long term strategy for maintaining and improving Palo Alto's sewer system. It is going for Council approval in late July 2009.
Item Dated: 07/15/2009 | | |
| FAQ's on Water Supply Agreement
Frequently Asked Questions about the Water Supply Agreement Between the City and County of San Francisco and Wholesale Customers in Alameda, San Mateo and Santa Clara Counties
Item Dated: 05/13/2009 | | |
Utilities Rules and Regulations
Utilities' rules and regulations for City of Palo Alto Utilities (CPAU) customers, as approved by City Council through the annual budget process. These utilities rules and regulations will be updated as changes occur.
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| 2009 Gas Leak Survey Map
A map highlighting the areas that will be covered in the 2009 walking gas leak survey.
Item Dated: 03/10/2009 | | |
| 2003 Report
Water Quality Report 2003
Item Dated: 07/24/2007 | | |
| 2004 Report
Water Quality Report 2004
Item Dated: 07/24/2007 | | |
| 2005 Report
Water Quality Report 2006
Item Dated: 07/24/2007 | | |
| 2006 Report
Water Quality Report 2006
Item Dated: 07/24/2007 | | |
| 2007 Report
Water Quality Report 2007
Item Dated: 06/03/2008 | | |
| Recycled Water Facility Plan
Recycled Water Facility Plan
State Water Resources Control Board Water
Recycling Funding Program No. 3229-010
Item Dated: 03/13/2009 | | |
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