City of Palo Alto Homepage
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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30pm
Fri 8-5pm (Closed Alt Fri.)

Welcome to the Utilities Department. Valerie Fong is the department director. The City of Palo Alto Utilities (CPAU) is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services. CPAU has been providing quality services to the citizens and businesses of Palo Alto since 1896.    

New Construction – Engineering & Operations

Look here for information if you need a new electric, water, gas or wastewater service or a meter installation due to new construction, addition or remodeling of a building in Palo Alto.

Residential Natural Gas and Electric Utility Bills Comparison with PG&EInformation comparing average residential natural gas and electric bills between the City of Palo Alto Utilities and those at Pacific Gas and Electric Company
Utilities Bank Drafting Error Identified and CorrectedOn June 15, 2009, the City of Palo Alto Utilities inadvertently charged 830 customers a second time for their May 12, 2009, bill.
Why Is My Utilities Account Number Changing?Every utility customer was assigned a new account number when the City launched its new utilities billing system. 
Gas Leak Surveyors Checking SystemAnnual review ongoing March 30 through July 31, 2009.
Water Saving InfoAlternatives to lawn and other ways to reduce water waste.
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