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Location:
250 Hamilton Avenue
Palo Alto CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Customer Service

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship. 

Help for low income customers:  we have a bill discount (Rate Assistance Program), can help you install efficient appliances and weather stripping to keep you comfortable and lower your bills, help you equalize your monthly utility payments or assist you with a one-time payment through Project Pledge.  Call (650) 329-2333 for information on Project Pledge.

Let Us Hear From You!
We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: 650-329-2161
Fax: 650-617-3142

Hours:
Mon-Thu 7:30 - 5:30 pm
Fri 8-5 pm

E-mail: UtilitiesCustomerService@cityofpaloalto.org
Project PLEDGE Donations Welcome
By making a voluntary donation via your utilities bill you can help your Palo Alto neighbors who are experiencing an unexpected hardship and can't pay their bill.

[more]
Saving Energy In the Summer
Tips on Ways to Save Energy in the Summer
( View PDF )
Why Do I Have a New Utility Account Number?
Utility customers were assigned new account numbers when the City launched its new utilities billing system in May. 
[more]
Utilities Financial Assistance Programs
The City of Palo Alto has ways to help you with utility costs if you are experiencing financial hardship. 
[more]
Residential Energy Assistance Program
Low income customers can lower their utility bills permanently and improve home comfort with our FREE program.
[more]
My Utilities Account is Currently Unavailable
To See Information About Your Utility Usage and Bill On-Line
[more]
Photovoltaic (PV) Partners Program

CPAU customers can get rebates for installing solar photovoltaic (PV) systems.


( pv forms and downloads )
[more]
Rate Assistance Program (RAP)
The City of Palo Alto Utilities offers a 25 percent gas and electric discount to provide financial relief to residents who meet special medical or financial qualifications. Call the Customer Service Center at (650) 329-2333 for additional assistance or download an application form here.


[more]
Utilities Contacts
View contact information, address info, or order a Utilities at a Glance brochure.
[more]
Utilities Bill Inserts---Current and Previous Months

This archive of current and previous month's utilities bill inserts allows our on-line utilites customers to review information they may have missed. 
[more]
Earthquake Safety Tips
Getting ready for an earthquake
( For more safety information )
[more]
Residential New Construction Incentive
Get a rebate for constructing an energy and water efficient home in Palo Alto.
[more]
Gas Meter Removal
Customers with natural gas meters who do not use the service may request a meter removal.
[more]
Information About Utility Rates
Information about electric, natural gas, water, refuse, storm drain, and sewer connection fees
( Visit the utility home page )
[more]
Utilities Customer Meter Reading Form
Take your own meter reading and send it to us
( go to the form )
[more]
Home Energy Analysis
Use this online energy analysis tool to identify the best way to save energy in your home.
( Home Energy Analysis )
[more]
Utilities Rules and Regulations
Here is a listing of the current rules and regulations for City of Palo Alto Utilities (CPAU) customers.
( visit Utilities Publications )
[more]
PaloAltoGreen Program
The affordable way to support 100% clean wind and solar power. 
( visit the paloaltogreen home page )
[more]		Windmill
Automatic Bank Draft Program
Fast, convenient, and simple!  Bill payments made easy. Take advantage of our Automatic Bill Payment service, also known as "Bank Drafting."
( utilities forms and downloads )
[more]
Natural Gas Fixed-term Rate Indications
Available rates for natural gas fixed-term rate options
[more]
Furnace Replacement
Financial calculator on the payback to replace a furnace.
( visit the development center )
[more]
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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays